Chalitaporn Thongkee
Rockville,MO
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Paragon Thai
12.2021 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased food and cultivated strong vendor relationships.
Server
Fogo De Chao
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Restaurant Manager
Thai Chef
12.2019 - 12.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Bartender/Server
Thai Chef
09.2017 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier/Customer Service
Six Flags, Inc.
06.2017 - 08.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
BBA - Industrial Management
Assumption University
Bangkok, Thailand05.2017
Skills
- Honed Marketing Skills
- Customer Service Best Practices
- Business Operations Expertise
- Labor and Food Cost Control
- Purchasing and Cost Control
- Work Assignments
- Inventory Control
- Marketing and Advertising
- Profit and Loss Reporting
Languages
Thai
Native or Bilingual
Timeline
Server
Fogo De Chao
06.2023 - Current
Restaurant Manager
Paragon Thai
12.2021 - Current
Restaurant Manager
Thai Chef
12.2019 - 12.2021
Bartender/Server
Thai Chef
09.2017 - 12.2019
Cashier/Customer Service
Six Flags, Inc.
06.2017 - 08.2017
BBA - Industrial Management
Assumption University
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