Challen De Ravallierre
Waterbury,CT
Summary
Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in fast-paced environments. Collaborates effectively within team to achieve personal and business objectives. Recognized for adeptly resolving escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Clear Harbor
09.2018 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Dominica State College
06-2014
Skills
- Data Collection
- Consultative Sales
- Complaint resolution
- Paperwork Processing
- Product Knowledge
- Scheduling
- Data Entry
- Microsoft Outlook
- Call center procedures
- Customer Service
- Call center experience
- Hand and power tools
- Servicing vehicles
Affiliations
- Soccer
- Video games
Timeline
Customer Service Representative
Clear Harbor
09.2018 - 06.2022
High School Diploma -
Dominica State College
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