Hi, I’m
CHALLEN PALMER
Writing, Digital Content Marketing
New Orleans,LA
Summary
Detail-oriented writing and marketing professional with excellent communication, forecasting, and creative thinking skills. Aiming to leverage my abilities and experience with digital content development, generating and maintaining copy, and social media management to aid in the continued success of your team.
Overview
4
years of professional experience
Work History
For The PunksRemote
Content Writer
11.2021 - Current
Job overview
- Craft SEO-friendly content for websites and blog posts to increase organic traffic.
- Conduct research for various articles and supply other writers with thoroughly vetted sources for their work
- Conduct interviews with rising artists, aiding in mutual brand awareness and audience growth for both the publication and the artist
- Aid the Editor-in-Chief in compiling pieces for bi-weekly posts
- Coordinate content modifications and edits with editors, publishers, and producers.
- Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Adams and Reese LLPNew Orleans, LA
Marketing Coordinator
11.2022 - 06.2023
Job overview
- Created content for online publications, such as article reviews, client alerts, attorney blog posts for various practice teams, social media analytics, and maintaining industry standards when reviewing upcoming posts
- Managed the design, purchasing, fulfillment, and distribution of all firm-branded merchandise, conducting regular cycle counts to ensure that inventory records stay up to date
- Planned and executed internal and external marketing events.
- Managed the firm’s social media platforms, as well as develop content for social media campaigns that support the firm’s business objectives
- Coordinated and assist in the production and editing of videos used for various marketing purposes, including social media and website content
- Supported the marketing department's initiatives with the planning, execution, and tracking of marketing programs including email, event, social media, and content marketing
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Contributed to and oversaw the increase of engagement by over 30% across all of our social media channels since January 2023.
KREWENew Orleans, LA
Customer Experience Specialist
06.2021 - 10.2022
Job overview
- Consulted customer feedback to address product or service concerns, as well as oversaw the development of marketing campaigns through reporting and forecasting to ensure future design, production, and campaign decisions were made in the best interest of KREWE's consumer base.
- Coordinated hundreds of communications each day, as well as organized customer requests for both retail and e-commerce orders.
- Followed quality control guidelines and inspected the product to verify pristine condition before final delivery to the customer. Maintained post-order quality control by performing daily warranty repairs and replacements to report manufacturing defects.
- Coordinated in-person and remote retail training based on Netsuite, Shopify, and other systems processing guidelines, as well as onboarding new hires to improve performance and productivity.
- Verified that appropriate improvements are made to address consumer issues by maintaining daily reporting based on return rates, communication trends, and consumer rating averages through NPS, Power Reviews, and UX surveys.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
New Orleans ReviewNew Orleans, LA
Editorial Assistant
08.2019 - 05.2020
Job overview
- Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
- Selected publishable work in each addition by analyzing thousands of submissions, judging each selected work based on the work's quality and showcasing of technical ability.
- Assisted with layout work to meet aggressive production schedules.
- Managed social media accounts and personally selected the work promoted on Instagram and Twitter, as well as provided original photography for Instagram posts.
- Workshopped and edited weekly book reviews posted online.
Education
Loyola University New OrleansNew Orleans, LA
Bachelor of Arts from English Writing, Criminology & Justice
2020
Skills
- Digital Content Development
- Data Analytics and Trend Prediction
- Photography and Graphic Design
- Social Media Management, proficient in utilizing Sprout Social
- Adobe Creative Suite
- Associated Press (AP) Style
- Proficient in various writing styles
- Editing and Proofreading
- Proficiency in Microsoft Office and G Suite
- Audience Engagement Techniques
Timeline
Marketing Coordinator
Adams and Reese LLP
11.2022 - 06.2023
Content Writer
For The Punks
11.2021 - Current
Customer Experience Specialist
KREWE
06.2021 - 10.2022
Editorial Assistant
New Orleans Review
08.2019 - 05.2020
Loyola University New Orleans
Bachelor of Arts from English Writing, Criminology & Justice
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