Summary
Overview
Work History
Education
Skills
Timeline
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Challissia King

Cedar Hill,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Bookseller

Barnes & Noble
Cedar Hill, TX
11.2021 - Current
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Processed information and merchandise through POS register system.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Cashier

Taco Cabana
Arlington, TX
04.2018 - 06.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Customer Service Representative

Global Payment Systems
Dallas, TX
08.2014 - 03.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

South Garland High School
Garland, TX

Skills

  • Building Customer Relationships and Loyalty
  • Store Policies and Procedures
  • Adaptable and Flexible
  • Information Processing
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Engaging with Diverse Customers
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented

Timeline

Bookseller

Barnes & Noble
11.2021 - Current

Cashier

Taco Cabana
04.2018 - 06.2022

Customer Service Representative

Global Payment Systems
08.2014 - 03.2018

High School Diploma -

South Garland High School

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Challissia King