Challon Torres Durphy
Silver Spring,MD
Summary
Accomplished Bakery Owner and Kitchen Operations Manager with a proven track record at Cheers@301, enhancing operational efficiency and customer satisfaction. Expert in inventory management and food safety, coupled with exceptional relationship-building skills, significantly improved service quality and reduced waste, driving substantial revenue growth.
Forward-thinking professional offering more than 4 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bakery Owner
Millon's Edible Art, LLC
03.2004 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed day-to-day business operations.
Kitchen Operations Manager
Cheers@301
06.2021 - 08.2024
- Standardized recipes for consistent quality across all dishes, leading to an enhanced guest experience.
- Trained new kitchen staff members on proper cooking techniques, equipment usage, and sanitation practices for optimal performance.
- Reduced food waste through effective inventory management and menu planning.
- Ensured a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated with front-of-house staff to optimize overall restaurant operations and address any potential issues quickly.
- Successfully managed high-volume kitchen operations during peak hours, ensuring timely delivery of dishes without compromising presentation or taste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Sous Chef
Cheers@301
03.2019 - 08.2024
- Trained kitchen staff to perform various preparation tasks under pressure.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Set up and broke down kitchen for service.
- Mentored junior chefs and provided constructive feedback for professional growth.
- Worked closely with front-of-house staff to facilitate excellent customer service
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Education
No Degree - Hospitality
Prince George's Community College
Upper Marlboro, MD06.2002
Skills
- Multitasking
- Self Motivation
- Attention to Detail
- Time Management
- Inventory Control
- Allergy awareness
- Food Safety
- Food Prep Planning
- Safe Food Handling
- Food Stock and Supply Management
- Kitchen Operations Oversight
- ServSafe Certification
- Inventory Management
- Catering and Events
- BOH Operations
Certification
- ServSafe Allergens Training - 2023
- ServSafe Manager Training - 2019
- Certified Food Service Manager, PG County - 2019
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Operations Manager
Cheers@301
06.2021 - 08.2024
Sous Chef
Cheers@301
03.2019 - 08.2024
Bakery Owner
Millon's Edible Art, LLC
03.2004 - Current
No Degree - Hospitality
Prince George's Community College
- ServSafe Allergens Training - 2023
- ServSafe Manager Training - 2019
- Certified Food Service Manager, PG County - 2019
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