Chally Sem
San Jose,CA
Summary
Motivated and detail-oriented individual seeking an entry-level role within the information system field. Experienced in collaborating with cross-functional teams, vendors, and management in a thriving business environment while providing administrative and technical support. Looking forward to strengthening my career alongside an optimistic and positive team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Danaher - Sciex
Fremont, CA
09.2024 - 01.2025
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel
Bay Host
Topgolf
San Jose
07.2022 - 01.2024
- Increased sales per ticket through upselling complementary, seasonal, and popular items.
- Developed strategies to increase customer satisfaction ratings based on feedback surveys.
- Resolved customer complaints in a professional manner while adhering to company policies.
Server
Olive Garden
San Jose
10.2018 - 05.2020
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
Education
Bachelor of Science - Management Information System
San Jose State University
San Jose05.2024
Skills
- Microsoft Office Suite (Outlook, Teams, Excel, Word)
- Project Management (Jira, Confluence)
- Cross-functional collaboration
- Computer skills
- Multitasking and prioritization
- Performance improvement
- Technical support
- Administrative support
Special Project
Wrote a case analysis paper on digitally transforming an Industrial company. Provided an elevator pitch through a presentation, organizing business operations by improving processes, budgeting, and infrastructure.
Certification
- Customer Relationship Management Certification, 2024
- Sales Management Certification, 2024
Timeline
Administrative Assistant
Danaher - Sciex
09.2024 - 01.2025
Bay Host
Topgolf
07.2022 - 01.2024
Server
Olive Garden
10.2018 - 05.2020
- Customer Relationship Management Certification, 2024
- Sales Management Certification, 2024
Bachelor of Science - Management Information System
San Jose State University
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