Chalmers Richardson
Kansas City,United States
Summary
Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Greater Impact
05.2023 - Current
- Developed innovative solutions to address emerging challenges faced by clients or the broader community.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Produced crisis management and intervention plans for communities in need.
- Liaised with community members, recommending resources and programs.
Executive Director
Madison Avenue Youth and Family Services
02.2019 - 07.2024
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
Managing Partner
Chili's Restaurant
08.2017 - 04.2019
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Established and implemented business procedures and process improvements.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Managed restaurant scheduling, foodservice and customer service.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager/ Fast Track General Manager
Red Lobster
04.2014 - 07.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Manager
McDoanlds
08.2009 - 05.2010
- Supervised labor costs and departmental expenses to remain in line with budget.
- Hire
- Train,
- Customer Service,
- Cash handling,
- profit and loss management,
- inventory management,
- labor control,
- schedules,
- quarterly reviews for team members
- and motivate a 25-member team of full andpart-timee employees
Assistant Manager
Krispy Kreme Donuts
01.2007 - 01.2008
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created employee schedules to align coverage with forecasted demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Train
- Inventory Management
- Cash Handling
General Manager
McDonalds
02.2005 - 01.2007
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant General Manager
McDonalds
08.2000 - 07.2005
- Hire
- train
- profit and loss management,
- cash handling,
- accounts receivable
- inventory management
- motivate a 40 member team of full time and part-time employees
Education
Bachelor of Science - Business Administration And Management
Grand Canyon University
Phoenix, AZ05.2023
High School Diploma -
Wellington High School Adult Education Center
Wellington, FL05.2004
Skills
- Partnership Building
- Client Advocacy
- Individualized support
- Client Needs Assessments
- Community Outreach
- Time management abilities
- Team Collaboration
- Strategic Planning
- Case Management
- Behavioral support
- Compliance Monitoring
- Active Listening
Certification
- ServSafe- 2020-2025
Timeline
Community Support Specialist
Greater Impact
05.2023 - Current
Executive Director
Madison Avenue Youth and Family Services
02.2019 - 07.2024
Managing Partner
Chili's Restaurant
08.2017 - 04.2019
Restaurant Manager/ Fast Track General Manager
Red Lobster
04.2014 - 07.2017
Manager
McDoanlds
08.2009 - 05.2010
Assistant Manager
Krispy Kreme Donuts
01.2007 - 01.2008
General Manager
McDonalds
02.2005 - 01.2007
Assistant General Manager
McDonalds
08.2000 - 07.2005
Bachelor of Science - Business Administration And Management
Grand Canyon University
High School Diploma -
Wellington High School Adult Education Center
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