Chalon Pires
Westminster,CA
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Front End/Service Deli/Seafood
Whole Foods Market
Portland, OR, San Diego, CA, Laguna Niguel, CA
10.2001 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Restaurant/Bar Manager
Sushi Deli 1,2, & 3
San Diego, CA
02.2004 - 06.2007
- Provided efficient and above average customer service for San Diego's highest ranking sushi restaurant per customer quality, satisfaction, and volume
- Displayed exemplary communication and training skills with all company employees regarding job duties providing a solid foundation and skill set for exceptional job performance
- Worked closely with owners of all three Sushi Deli locations to design, deliver, and execute properly any and all drink recipes for specific location drink menus
- Collaborated with distribution vendors and members of community to assist in marketing and ensured participation in local promotional events
- Carried a 'lead by example' positive attitude in regards to proper maintenance, cleanliness, and up to date inventory status at all times
Assistant Store Manager/corporate and retail buyer
Buffalo Exchange
Los Angeles, CA
02.2001 - 09.2004
- Provided exemplary customer service to all customers
- Maintained a knowledge fashion insight for most up to date buying both retail and corporate scale
- Assisted in the hiring, training, promotion, and termination of employees
- Maintained and delegated cleanliness chores of all stores managed
- Assisted in overall inventory maintenance
- Maintained positive and proper communication with all team members and management staff
- Was reliable and responsible for performing opening and closing of stores including cash management and key holding
Education
Psychology (Upper secondary education)
Mount St Mary's College
Los Angeles, CAHigh school diploma or GED - undefined
Wareham Senior High School
Wareham, MA06-2000
Skills
Fast paced high volume experience
Event marketing and promotions
Grocery and retail store
Managing hospitality teams
Training & development of employees
Call center experience
Hospitality management
Team motivation (leadership skill)
Client interaction via phone calls
Customer complaint resolution
Dependability
Time management
Problem-solving
Team management
Restaurant experience
Customer engagement
Microsoft Word
Public speaking
Retail math
Active listening
Storytelling in sales
Brand representation
Customer support
Administrative experience
Objection handling (sales technique)
Conducting sales calls
Retail store management experience
Restaurant management
Inventory management
Purchasing
Sales management
Weight handling in the workplace
Achieving sales targets
Managing customer accounts
Customer relationship building
Team development
Product demos
Client relationship development
Fundraising
Phone etiquette
Order placement
Cash handling
Processing cash transactions
Kitchen experience
Account management
Beverage preparation
Retail sales
Community engagement
Staff training
Assistant manager experience
Store management
Stocking
Client rapport building
Interpersonal skills
Organizational skills
Customer inquiry handling
Operations management
Brand promotion
Merchandising
Decision making
Attention to detail
Appointment scheduling
Certification
Food Handler Certification
Timeline
Restaurant/Bar Manager
Sushi Deli 1,2, & 3
02.2004 - 06.2007
Customer Service Front End/Service Deli/Seafood
Whole Foods Market
10.2001 - Current
Assistant Store Manager/corporate and retail buyer
Buffalo Exchange
02.2001 - 09.2004
Psychology (Upper secondary education)
Mount St Mary's College
High school diploma or GED - undefined
Wareham Senior High School