Chalote Tepet

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

· Oversaw a fast-paced production line by coordinating daily operations, initiating strategic action plans, and consistently exceeded key performance indicators (KPIs) for safety, employee engagement, customer satisfaction, and quality.

· Spearheaded continuous improvement initiatives by identifying process gaps, gaining stakeholder buy-in, and ensuring timely execution.

· Strengthened compliance with corporate standards by boosting quality assurance (QA), developing action plans, and mitigating risk.

· Successfully answered, addressed, and directed 40+daily calls involving goals/selling plans and customer account inquiries.

· Ensured consistent demand accuracy by conducting inventory counts for each customer.

· Showcased excellent customer service to earn 95% customer satisfaction rating and Employee of the Month Award (2016).

· Utilized Zendesk workflow software to increase efficiency and handle multiple customer requests.

Maintained strong relationships with complex customer accounts by conducting qualitative/quantitative research.