Chalsey Neva
Marion
Summary
Executive Team Leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Worked collaboratively with peers across multiple departments training and enhancing team members skills and experience.
Overview
16
16
years of professional experience
Work History
Associate Branch Manager
Wells Fargo Bank, N.A.
10.2024 - Current
- Developed a strong team culture, fostering collaboration and continuous improvement among staff members.
- Ensured compliance with all company policies, local regulations, and industry best practices to maintain a high standard of service within the branch.
- Collaborated with senior management on strategic planning initiatives to drive long-term branch success.
- Conducted regular performance evaluations for staff members to identify areas for growth and provide constructive feedback.
- Facilitated open communication between staff members to ensure smooth daily operations and conflict resolution when needed.
- Established a positive work environment that promoted employee engagement, well-being, and retention.
- Enhanced customer satisfaction through prompt resolution of issues and proactive communication.
Executive Team Leader Specialty Sales
Target
03.2021 - Current
- Supervising a group of Team Leaders throughout various store departments
- Including in person check-in’s with leaders to assess needs and to manage challenges in order to maximize team impact in each department
- Developing plans to meet monthly/quarterly workload to support business priorities
- Managed and staffed departments in order to balance team expertise to maximize effectiveness.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Executive Team Leader Service & Engagement
Target
11.2019 - 03.2021
- Responsible for guest engagement
- Emphasis on planning and staffing to meet projected needs
- Worked closely with a group of Team Leaders to set goals and develop strategies to meet targets
- Responsible for receiving feedback from customers, responding to surveys and addressing opportunities from customer feedback
- Also partnered with peers to provide them with customer feedback, worked with them for recognition of opportunities and asked them to create action plans in response; assisting new leaders with this as needed
- Managed customer-facing team
- Interviewed and hired qualified candidates while training and developing a team to ensure a guest first team culture
- Planned and responded to monthly/quarterly workload to achieve service and sales goals
- Managed leaders to follow-up on training status
- Ensured understanding among team to establish a culture of accountability and drive proficiencies for front of store experiences
- Personally well versed in physical and digital offerings
- Taking this knowledge to inform the team leaders to share with guests to help maximize customer satisfaction
- Lead team to deliver an efficient guest pick up experience while emphasizing team member safety when bringing items to customer vehicles.
Branch Manager
Wells Fargo
10.2014 - 11.2019
- Focusing on leading the success of my branch team members through leadership and coaching to reach business goals
- Involved with coaching bankers individually to identify areas of opportunity and develop strategies to drive performance improvements and provide the best possible experience for customers and to help team members develop the skills they will need to further their careers
- Worked with other Branch Managers to develop district team members in a leadership program of Future Leaders
- Create an environment at work where everyone on the team is valued and included, interviewing and hiring the strongest candidates for open positions
- Leading, motivating, coaching, training, and developing a team to meet performance objectives
- Personal management of team members in leadership positions to motivate progress in areas around training, continuous education, and strong performance in job responsibilities
- Strong ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
- Presenting and demonstrating the entire suite of digital services offered by Wells Fargo to customers opening new accounts, or existing customers who would benefit from these services.
Assistant Manager
Wells Fargo
05.2013 - 10.2014
- Enhance customer interactions beyond the demands of the “Personal Banker” position
- Achieve individual goals while supporting both the daily and monthly goals of the team
- Coaching Tellers and Personal Bankers to help identify areas of opportunity
- Personal involvement in mid-session reviews with platform team to troubleshoot solutions for customers
- Daily leadership responsibilities, such as training and participation in leadership calls
- Responsible for monitoring office supply inventory and ordering replacement stock
- Entrusted with sales leadership responsibilities during weekend hours and filling in for the Store Manager role when they were out of the office
Business Manager
Lancóme, Herberger’s
09.2010 - 12.2011
- Set and achieve personal sales goals while supporting team members with their own goals and business priorities
- Ensure a positive customer experience utilizing a customer first approach
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products, and invite them to upcoming events
- Open new customer accounts with Herberger’s as a means of building customer relationships and enhancing the customer experience
- Build and maintain strong vendor relationships to maximize business results
- Manage the scheduling and execution of vendor events, promotions, and beauty advisors
- Managing the store experience; including line performance, stock levels, and team motivation/recognition.
Personal Banker
Wells Fargo
09.2008 - 12.2008
- Successfully engage customers; both in-person and via telephone
- Community interaction through “Wells Fargo at Work” presentations
- Achieve daily/monthly goals for interactions, sales, and referrals
- Effective & friendly communication in a wide range of customer interactions
- Assesses customer needs/opportunities and suggest solutions when appropriate
- Prioritize banker responsibilities such as customer interactions, appointment setting, lobby leading, and banker-teller partnering.
Education
Course of Study: Cosmetology/Skin Esthetics -
Josef’s School of Hair Design
Fargo, NDNorth Dakota State University
Fargo, NDSkills
- Business Development and Planning
- Compliance Requirements
- Staff Management
- Strategic Planning
- Inventory Control Processes
- Cultural Awareness
- Team Development
- Goals and Performance
- Team Leadership
- Communication Skills
- Staff Training
- Product and Service Sales
- Customer Relationships
- Professional Relationships
- Training and Development
- Performance Monitoring and Evaluation
- Coaching and Mentoring
- Recruiting and Hiring
Timeline
Associate Branch Manager
Wells Fargo Bank, N.A.
10.2024 - Current
Executive Team Leader Specialty Sales
Target
03.2021 - Current
Executive Team Leader Service & Engagement
Target
11.2019 - 03.2021
Branch Manager
Wells Fargo
10.2014 - 11.2019
Assistant Manager
Wells Fargo
05.2013 - 10.2014
Business Manager
Lancóme, Herberger’s
09.2010 - 12.2011
Personal Banker
Wells Fargo
09.2008 - 12.2008
Course of Study: Cosmetology/Skin Esthetics -
Josef’s School of Hair Design
North Dakota State University
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