Chamairy García
Cementon,PA
Summary
With a Master of Business Administration in Healthcare Management and a Bachelor of Arts in Public Health, I bring a robust blend of academic knowledge and practical experience to any role. My tenure as a Strategic Account Manager at Equinox Benefits Consulting showcases my ability to not only meet but consistently exceed performance targets by effectively managing and expanding strategic accounts in the health insurance sector. Building strong relationships with key stakeholders, understanding their healthcare needs, and aligning company solutions to enhance client satisfaction are at the core of my professional ethos. These experiences have refined my skills in data analysis, project management, health communication, and statistical analysis. In addition to my strategic acumen, I've actively contributed to human resources coordination, administrative functions, and internships within healthcare organizations. Moreover, holding certifications such as a Life & Health Insurance License underscores my dedication to excellence in the healthcare industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Equinox Benefits Consulting
05.2023 - Current
- Successfully managed and expanded a portfolio of strategic accounts in the health insurance sector, consistently exceeding performance targets.
- Developed and implemented strategic account plans for key clients.
- Identified new business opportunities to increase revenue.
- Conducted regular meetings with customers to ensure satisfaction levels were met.
- Analyzed customer data to identify areas of improvement in service delivery.
- Collaborated with cross-functional teams to develop innovative solutions for customers.
- Provided feedback on product features, services, and enhancements requested by customers.
- Gathered requirements from customers to provide tailored solutions.
- Maintained an up-to-date database of accounts information including contacts, sales history.
- Ensured compliance with all legal regulations pertaining to the sale of products or services.
- Facilitated training sessions for clients on using the company's products or services.
- Communicated account status regularly and escalated business concerns to senior leadership team.
Human Resources Coordinator
Advanced Cleaning Solutions
Center Valley, PA
05.2022 - Current
- Assist in the payroll process
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Managed leave of absence requests and tracked vacation time accruals.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Facilitated dispute resolution between employees or between employees and management.
Administrative Secretary
Luther Crest Senior Living
Allentown, PA
04.2022 - Current
- Greet all visitors to the nursing home, answering questions and guiding them to proper location
- Organized and maintained confidential files and records.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments, managed calendars, and organized events.
- Greeted visitors in a professional manner and provided assistance as needed.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Compiled data from various sources into comprehensive reports for management review.
- Developed procedures for record keeping systems to ensure efficient workflow processes.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup.
- Facilitated communication between departments by distributing memos or other correspondences.
Administrative Intern
Traditions of Hanover
Bethlehem, PA
01.2022 - 05.2022
- Assisted in the payroll process
- Provided administrative support to staff members as needed.
- Created presentations using Microsoft Office Suite.
- Organized meetings and events with clients and vendors.
- Answered incoming calls from customers or prospects and routed them to appropriate personnel.
- Greeted visitors at the front desk and provided assistance when necessary.
- Scheduled appointments for department heads with internal and external contacts.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scanned documents into digital formats for storage on shared drives or emailing purposes.
Nutrition and Social Media Intern
Second Harvest Food Bank
Nazareth, PA
01.2020 - 04.2020
- Assisted in the development of weekly nutritional plans to improve the health of participants
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Monitored and analyzed engagement metrics across all channels to determine effectiveness of campaigns.
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
- Collaborated with marketing team members to ensure consistency of messaging across all channels.
- Scheduled postings for optimal reach according to best practices guidelines.
- Analyzed competitors' strategies on social media and suggested improvements based on findings.
- Evaluated existing content for accuracy and relevancy before publishing it online.
Data Entry Volunteer
Ronald McDonald House Charites
San Juan, PR
05.2016 - 05.2017
- Completed all assigned data entry requests within the deadline given while maintaining a high-level quality performance.
- Organized and maintained digital records in an efficient manner.
- Verified accuracy of data entered by cross-referencing source documents.
- Reviewed data for errors or missing information prior to submission to management team.
- Provided support to other departments within the organization as needed.
- Adhered to established policies and procedures regarding document control processes.
- Conducted quality assurance checks on all inputted data.
- Assisted with the data entry of confidential documents into a secure database system.
Education
Master of Business Administration in Healthcare Management -
Moravian University
05-2024
Bachelor of Arts in Public Health -
Moravian University
05.2022
Associate Degree in Public Health and Applied Sciences -
Northampton Community College
05.2020
Skills
- Excel
- PowerPoint
- Languages: Spanish (Native)
- ADP Workforce Solutions: Payroll; Onboarding
- Public health skills: community health needs assessment; logic model development; SMART objectives; Gannt charts; advocacy; quality improvement skills; research poster
- Statistical software: SPSS; Pivot tables; R Statistical Program
- Health communication: infographics (Canva) podcasts (QuickTime Player)
- Google G Suite
- Survey platforms: Qualtrics; Google forms
- Word
- Healthcare Management
- Analytics
- Account Management
- Project Management
- Statistics
- Data Visualization
- Statistical Analysis
- Data Analysis
- Business strategies
- Pipeline Management
- Proposal Writing
Certification
- Life & Health Insurance License
Languages
Spanish
Full Professional
Portuguese
Limited
Timeline
Strategic Account Manager
Equinox Benefits Consulting
05.2023 - Current
Human Resources Coordinator
Advanced Cleaning Solutions
05.2022 - Current
Administrative Secretary
Luther Crest Senior Living
04.2022 - Current
Administrative Intern
Traditions of Hanover
01.2022 - 05.2022
Nutrition and Social Media Intern
Second Harvest Food Bank
01.2020 - 04.2020
Data Entry Volunteer
Ronald McDonald House Charites
05.2016 - 05.2017
Master of Business Administration in Healthcare Management -
Moravian University
Bachelor of Arts in Public Health -
Moravian University
Associate Degree in Public Health and Applied Sciences -
Northampton Community College
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