Chamani Williams
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Mandalay Bay
09.2024 - Current
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Utilized the NIST framework for creating policies and improving security infrastructure.
- Investigated security incidents to identify root causes and prevent future occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Picker Packer
Kroger
04.2024 - 08.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
TSA Officer
TSA (Transportation Security Administration)
04.2023 - 09.2023
- Conduct screening of passengers and baggage to ensure the safety of all passengers and aircraft personnel
- As well as with compliance for TSA regulations
- Operate x-rays, hand wands, and conduct different test to prohibited items or explosive traces at screening checkpoints
- Observing and being vigilant for any insider or outsider threats, or suspicious behaviors that can raise alarms of threat
- Having great Customer Service
Customer Service Representative-Work at Home
Sitel Group
03.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
24-7 Intouch
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Hostess
Black Tap Craft Burgers & Beer
07.2021 - 10.2021
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Increased guest retention with friendly interactions and personalized service.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Manager
Beautiful Dream Creations
06.2019 - 01.2021
- Built lasting relationships with customers through personalized interactions.
- Increased brand visibility by launching targeted marketing campaigns.
- Conducted market research for informed product development.
- Optimized budgeting processes by implementing cost-control measures.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Caregiver
Fieldstone Memory Care
01.2020 - 07.2020
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Implemented individualized care plans to meet specific needs of clients.
- Delivered personal care services, promoting dignity and respect for individuals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Bakery Clerk
Safeway
05.2019 - 01.2020
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Child Care Assistant
At Home Day Care
12.2018 - 02.2019
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored children's progress and identified areas of improvement.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Sales Team Member
The Children's Place
10.2018 - 12.2018
- Drove sales to meet weekly and monthly goals
- Maintained inventory on sales floor
- Operated cash register
- Handled customer complaints
CNA - Certified Nursing Assistant
Roo Lan Health Center
07.2017 - 10.2017
- Operated electronic health records system to update patient information accurately.
- Monitored vital signs and reported significant changes to nursing staff.
- Employed infection control protocols to maintain sterile environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier
Target
09.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Buena Visa High School
Chino, CA06-2014
Skills
- Report writing
- Security guard license
- General security
- Detail-oriented
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Small business operations
- Planning and execution
- Business marketing
Certification
- First Aid Certification, 02/01/20
- CPR Certification, 02/01/20
- Basic Life Support (BLS), 02/01/20
Additional Information
I would be a great asset to your company because I am very hardworking, a fast learner and very determined and driven to do my best in everything that I do.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Security Officer
Mandalay Bay
09.2024 - Current
Picker Packer
Kroger
04.2024 - 08.2024
TSA Officer
TSA (Transportation Security Administration)
04.2023 - 09.2023
Customer Service Representative-Work at Home
Sitel Group
03.2022 - 08.2022
Customer Service Representative
24-7 Intouch
10.2021 - 03.2022
Hostess
Black Tap Craft Burgers & Beer
07.2021 - 10.2021
Caregiver
Fieldstone Memory Care
01.2020 - 07.2020
Manager
Beautiful Dream Creations
06.2019 - 01.2021
Bakery Clerk
Safeway
05.2019 - 01.2020
Child Care Assistant
At Home Day Care
12.2018 - 02.2019
Sales Team Member
The Children's Place
10.2018 - 12.2018
CNA - Certified Nursing Assistant
Roo Lan Health Center
07.2017 - 10.2017
Cashier
Target
09.2015 - 03.2016
- First Aid Certification, 02/01/20
- CPR Certification, 02/01/20
- Basic Life Support (BLS), 02/01/20
High School Diploma -
Buena Visa High School
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