Chamariya Lee
Dallas,TX
Summary
Experienced Patient Access Representative with a proven track record in delivering exceptional customer service and operational support in healthcare settings. Skilled in patient registration, insurance verification, and ensuring compliance with regulatory standards such as HIPAA. Adept at handling patient inquiries, resolving issues promptly, and facilitating smooth communication between patients and healthcare teams. Proficient in utilizing healthcare software for accurate documentation and maintaining organized patient records. Dedicated to optimizing patient satisfaction and operational efficiency through effective administrative and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
US Radiology Specialists
04.2022 - Current
- Ensured adherence to HIPAA regulations to uphold patient confidentiality.
- Utilized administrative expertise and professionalism to educate patients on procedures and services.
- Assisted medical staff with patient paperwork completion.
- Managed customer complaints by following established procedures for resolution.
- Facilitated seamless communication between patients, departments, and staff.
- Maintained comprehensive and current patient medical records.
Patient Access Representative
St. Thomas Community Health Center
09.2019 - 04.2022
- Delivered exceptional customer service by actively listening to patient needs and providing personalized solutions.
- Elevated patient experience through empathetic communication and clear explanations of insurance benefits.
- Ensured precision in patient record management to support efficient information retrieval across departments.
- Streamlined billing operations by verifying insurance eligibility, securing authorizations, and meticulously entering claim information.
- Boosted patient satisfaction ratings by promptly addressing concerns and ensuring smooth check-in processes.
- Mastered healthcare software applications to enhance accuracy in documenting patient interactions and optimizing departmental workflows.
Education
Madison High School
Tallulah, LA05.2017
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Insurance Billing
- Flexible Schedule
- Relationship Building
Timeline
Patient Access Representative
US Radiology Specialists
04.2022 - Current
Patient Access Representative
St. Thomas Community Health Center
09.2019 - 04.2022
Madison High School
Similar Profiles
Octavia HarrisOctavia Harris
Scheduling Coordinator at US Radiology SpecialistsScheduling Coordinator at US Radiology Specialists
Markevia LampkinsMarkevia Lampkins
Patient Access Representative/Customer Service Rep at US Radiology SpecialistsPatient Access Representative/Customer Service Rep at US Radiology Specialists
Leticia BritoLeticia Brito
Bi-lingual Scheduler at US Radiology SpecialistsBi-lingual Scheduler at US Radiology Specialists
H'AUNDREA FULLERH'AUNDREA FULLER
Pre Service Specialist at US Radiology SpecialistsPre Service Specialist at US Radiology Specialists
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal