CHAMARLA DIGGS
Plant City,Florida
Summary
Experienced with identifying inefficiencies and implementing effective solutions. Utilizes analytical skills and process improvement methodologies to enhance operational performance. Knowledge of best practices in process mapping and stakeholder engagement.
Overview
19
19
years of professional experience
Work History
Household Manager
Self Employed
07.2023 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 4 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
Case Manager
Forward Platform
08.2022 - 07.2023
- Achieve goals by providing excellent customer service to program participants including accurately responding to inquiries about the program
- Maximize efficiency within the department by reviewing and analyzing applications for completeness
- Accountable for contacting program applicants and requesting any/all missing or incomplete information and updating as necessary
- Utilize various methods to review policy as well as enter data information into an automated eligibility determination system as well as perform manual calculations
- Completing 60 cases a day from start to finish.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Case Manager / Subject Matter Expert (SME)
Tidal Basin
09.2021 - 08.2022
- Company Overview: (Contractor AppleOne)
- Analyzed and reviewed intake forms and mortgage/loan documentation to decide the client’s eligibility for program benefits
- Oversaw processes for income verification for applicants, reconciling ledgers, fraud review, and determination and research
- Maximized efficiency by finalizing agreements for execution, resolving issues in quality control as well as meeting case management deadlines
- Accountable for processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements
- Streamlined process for interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance
- Demonstrated expertise in numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter
- Facilitated education and instruction for clients in the completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy
- (Contractor AppleOne)
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Legal Assistant
Williams Moore Law Firm
05.2017 - 09.2020
- Oversaw case management and records during all phases of the litigation process from the initiation of a case to the discovery period through trial and post-trial
- Conduct legal research/writing and prepare a memorandum for attorneys as well as provide assistance in trials by proofreading and cite-checking trial briefs, exhibits, subpoenas, and motions
- Researched and demonstrated the ability to understand laws, statutes, constitutions, regulations, and court opinions, including precedents and reasoning
- Completed daily docketing, timekeeping, dictation, and correspondence as prepared by the lawyer as well as prepared billing and account statements for invoicing
- Ensured the firm is achieving its short-term/ long-term goals and client satisfaction by evaluating the quality of service and making recommendations for improvement
Administrative Concierge
Pricewaterhouse Cooper
11.2015 - 08.2016
- Served as a Subject Matter Expert on work processes across function teams including the engagement setup process including processing requests for WBS code creation
- Facilitated SharePoint and Spark training to team members as well as specialized in the preparation of Engagement Letters, Financial Statements, and Audit Committee Reports per Firm standards
- Extensive technical knowledge and ability in Google Apps for Work, Lotus Notes, WebEx, and social media tools to provide administrative support virtually, within the professional services industry or a corporate environment, emphasizing the utilization of mobile and remote technology
Client Service Associate
Pershing, LLC (BNY Mellon)
11.2013 - 02.2014
- Achieved goals by executing all correspondent requisites by deadlines with an understanding of the underlying business and client needs
- Successfully processed updates to client accounts as well as company records to ensure that all data was represented accurately
- Assisted Management with certificate confirmations as well as overseeing communication process with transfer agents and our Chennai team abroad in India
- Worked with IBDs and DTCC directly through our service centers as well as assisted managers in quality control and assurance processing DRS statements
- Maximized efficiency by entering account information from checks and transcribed data in the online portal prior to monitoring exception process
- Analyzed and reviewed daily reports for accurate recording as well as ensured that all files were up to date and reconciled daily
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
Appraisal Analyst
Digital Risk
02.2013 - 05.2013
- Collaborated with staff to assist with the preproduction of appraisals of real property or land for bank lending, property tax appeal, eminent domain, and other purposes
- Analyzed property-level data, verified tax and zoning information as well as prepared exhibits for reports and updated market information
Research Analyst
Wells Fargo
07.2012 - 01.2013
- Company Overview: (Temporary Contract)
- (Temporary Contract)
Customer Support Specialist
SunTrust Bank
11.2010 - 09.2012
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Office Assistant
HSBC / Beneficial
05.2006 - 07.2008
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Education
Bachelor of Science - Communications
University Of Phoenix
Phoenix, AZ04.2024
Comptia A+ Certificate -
Hillsborough Community College
Tampa, FL05.2024
Skills
- Financial Services
- Case Management
- Project Management
- Income Verification
- Content Management
- Research and Data Analysis
- Legal Documentation and Reporting
- Complex Problem Solving
- Collaborative Teamwork
- Effective Communication
- Client Relationship Management
- Analytical and Critical Thinking
- Training and Development
- Strategic Planning
- Software, Platform, and Databases Proficiency
- Microsoft Office Suite
- Lotus Notes
- WebEx
- Organization and multitasking
- Documentation and reporting
- Positive attitude
- Email and telephone etiquette
- Documentation proficiency
- Data entry and analysis
- Staff management
- Internal communications
- Marketing communications
- Speech writing
- Accounts receivable software
- Invoice processing
- Payment processing
Prior Experience
- Research Analyst (Temporary Contract), Wells Fargo, 07/01/12, 01/31/13
- Customer Support Specialist, SunTrust Bank, 11/01/10, 09/30/12
- Office Assistant, HSBC / Beneficial, 05/01/06, 07/31/08
Education Certifications And Training
- Bachelor of Science in Communications, University Of Phoenix, 04/01/24
- Comptia A+ Certificate, 05/01/24
Competencies And Skills
- Microsoft Office Suite
- Google Apps
- SharePoint
- Spark (Jive)
- Lotus Notes
- Visio
- SnagIt
- Adobe Professional
- Live Meeting Web Conferencing
- WebEx
- Research Tools
- Single Sign-on (SSO)
- Windows (7, Vista, NT, 2000, Me, XP, 98, 95)
- OS X
- Microsoft Access
- Oracle (Toad)
- Documentum
- Lexis Nexis
Timeline
Household Manager
Self Employed
07.2023 - Current
Case Manager
Forward Platform
08.2022 - 07.2023
Case Manager / Subject Matter Expert (SME)
Tidal Basin
09.2021 - 08.2022
Legal Assistant
Williams Moore Law Firm
05.2017 - 09.2020
Administrative Concierge
Pricewaterhouse Cooper
11.2015 - 08.2016
Client Service Associate
Pershing, LLC (BNY Mellon)
11.2013 - 02.2014
Appraisal Analyst
Digital Risk
02.2013 - 05.2013
Research Analyst
Wells Fargo
07.2012 - 01.2013
Customer Support Specialist
SunTrust Bank
11.2010 - 09.2012
Office Assistant
HSBC / Beneficial
05.2006 - 07.2008
Bachelor of Science - Communications
University Of Phoenix
Comptia A+ Certificate -
Hillsborough Community College
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