Chambria Reid
Lithia Springs,GA
Summary
Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Food and Nutrition Assistant
Qualified Staffing Agency
Marietta, GA
08.2024 - Current
- Coordinated food production activities in kitchen areas to ensure timely delivery of meals.
- Monitored food inventory levels and ordered supplies as needed.
- Maintained sanitary conditions in kitchen area by following established safety procedures.
- Performed quality assurance checks on prepared foods to ensure compliance with standards.
- Assisted with the preparation of cold foods such as salads and sandwiches for cafeteria service or catering events.
- Ensured accurate portion control when serving meals to patients or customers.
- Adhered to state regulations governing food handling, storage, sanitation, and safety practices.
- Cleaned work surfaces, equipment, utensils, dishes, pots and pans after each use.
Warehouse Lead
Stord
Atlanta, GA
06.2021 - 08.2024
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Analyzed existing workflows for efficiency improvements and identified cost savings measures.
Work From Home Agent
Amazon
Atlanta, GA
08.2021 - 06.2022
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Identified trends in customer feedback and reported findings to management team.
- Troubleshot technical issues related to products or services.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
Education
High School Diploma -
Creekside High School
Fairburn, GA05-2012
Skills
- Recipe Development
- Sanitation Procedures
- Portion Control
- Goal-Oriented
- Call handling
- Phone Etiquette
- Customer Service
- Problem-solving skills
- Understanding Customer Needs
- Time Management
- Calm and Professional Under Pressure
- Problem Resolution
- Quality Control
- Product Packaging
- Performance Improvement
- Order Picking
- Communication Skills
- Cleaning procedures
Timeline
Food and Nutrition Assistant
Qualified Staffing Agency
08.2024 - Current
Work From Home Agent
Amazon
08.2021 - 06.2022
Warehouse Lead
Stord
06.2021 - 08.2024
High School Diploma -
Creekside High School