Summary
Overview
Work History
Education
Additional Information
Volunteer Experience
Timeline
Generic

Chameen Stratton

Marketing Manager
Broomfield,CO

Summary

Natural leader with 18 years of diverse work experience within the relay industry and a passion for creating assets and resources to engage & educate customers about our products and services. Collaborative leader, with excellent interpersonal skills, and ability to work well with others, in both supervisory and support staff roles. Dedicated to partnering with coworkers with a goal promote an engaged, empowering work culture leading towards collaboration, multitasking and coordinating various projects with urgent deadlines.

Overview

3
3
years of post-secondary education
22
22
years of professional experience

Work History

Customer Relations Manager III

T-Mobile Accessibility
Denver, CO
08.2017 - Current
  • Manages development & coordination of IP CapTel Marketing Assets (including: print materials, tradeshow displays & promotional items)
  • Manages National TRS Accounts: Oregon, South Dakota & Wyoming, plus 9 Business to Business Accounts.
  • Handles complaints & resolutions within appropriate timeframes for TRS, CapTel & RCC.
  • Conducts training and mentors TRS & CapTel contractors to promote productivity, accuracy and commitment to friendly service.
  • Facilitated the annual New Zealand TRS Audit.

CapTel Marketing Manager III

Sprint Accessibility
Denver, CO
11.2016 - 08.2017
  • Responsible for the project management and distribution of Sprint CapTel materials, websites and advertisements including the Sprint CapTel Audiology Program.
  • Collaborates with CapTel Sales Manager on new revenue opportunities.
  • Account Manager for multiple TRS Accounts: Oregon, South Dakota & Wyoming.
  • Supports Sales Managers and TRS Account managers on various tasks in their regions to ensure proper messaging and branding of our CapTel products & services.
  • Works closely with Product Development on all new CapTel products/services.
  • Supports field trials with community members and reports.

CapTel Marketing Manager II

Sprint
Denver, CO
11.2007 - 11.2016
  • Responsible for the project management and distribution of National CapTel materials, websites and advertisements.
  • Account Manager for Wyoming Relay and Relay South Dakota state accounts.
  • Supports all Sprint states on CapTel material development.
  • Works closely with Product development on all new CapTel products/services.
  • Supports field trials with community members and reports.

Customer Relationship Manager II

Sprint
San Ramon, CA
12.2006 - 11.2007
  • Managed the California, Nevada and New Zealand accounts.
  • Acted as the liaison and POC for state administrators.
  • Provided monthly traffic reports and invoices.
  • Facilitated the Annual New Zealand Audit.
  • Acted as the POC for all state marketing collateral.

Executive Administrative Assistant II

Sprint
Pleasanton, CA
04.2004 - 12.2006
  • Provided administrative support to Director of TRS and the Sprint Relay Team.
  • Managed the Hawaii Relay Account during a 3-month job rotation.
  • Facilitated administrative support for the California Relay Account.
  • Provided support to the TRS Customer Relationship Managers by performing duties including: report preparation, meeting & conference coordination, and document editing.
  • Acted as the point of contact for various administrative systems (SPOT, PO/Req Setup, Supplier Disbursement Inquiries), expedite urgent tasks, and follow up as needed.
  • Provided TRS and CapTel outreach support.

Administrative Assistant, Contractor

Sprint
Pleasanton, CA
05.2003 - 04.2004
  • Provided administrative support to the Account Management.
  • Supported both Managers of Customer Relations with booking travel, scheduling appointments and other administrative tasks.
  • Set up new hire needs (order equipment, office set up, technology setup).
  • Supported the Account Management team at trade shows and exhibits as needed.

Scanning Coordinator/Designer, Contractor

Piccadilly Circus, Inc, National Center on Deafness, California State University
Carmichael, Northridge, CA
11.2002 - 03.2003
  • Meeting Educational Needs of Underserved Students – MENUS (US Federal Grant).

Production Specialist/Administrative Assistant

California State University, Northridge
Northridge, CA
10.1999 - 11.2002
  • Designed all print materials (including: brochures, posters, information cards & manuals).
  • Authored parts of the curriculum for the MENUS program.
  • Created a repository of educational research materials.
  • Developed Power Point presentation decks for educators to reference when teaching D/HH students.
  • Assisted in the research and writing of potential federal grant applications.

Education

Bachelor of Arts Degree - Deaf Studies, Counseling

California State University
01.1997 - 01.2000

Additional Information

05/1998 Humanitarian Award, National Center on Deafness, California State University, Northridge (CSUN)

05/1998 Meritorious Achievement Award, CSUN

05/2001 Flame of the Future, Deaf Studies Department, CSUN

01/2005 Outstanding Contributor of the Year, Sprint

01/2007 Outstanding Contributor of the Year, Sprint

02/2011 2010 Team Player of the Year, Sprint

02/2012 Den Leader’s Training Award, Boy Scouts of America: Denver Area Council (DAC)

02/2015 Eagle Award, Sprint

03/2016 Unit Leader’s Award of Merit, Boy Scouts of America: DAC

07/2016 2016 Marketing Person of the Year Award, Sprint

08/2016 W2-61-16-2 BSA Wood Badge Leadership Trained, Boy Scouts of America: DAC

03/2017 2016 Pack Committee Chair of the Year, Boy Scouts of America: DAC

03/2018 2018 Outstanding Den Leader of the Year, Boy Scouts of America: DAC

03/2021 National Youth Leadership Training (NYLT) Adult Staff, Boy Scouts of America: DAC

Volunteer Experience

NYLT Assistant Scoutmaster: June 4 – 12, 2021 (1 week) Boy Scouts of America: Denver Area Council

  • Served as mentor and coach to the youth leader and other National Youth Leadership Training (NYLT) youth staff.
  • Assisted with the day-to-day activities of the assigned NYLT session and ensure the BSA syllabus is followed.
  • Shared administration duties among other Assistant Scoutmasters.
  • Reported and resolved issues with the Scoutmaster.

Cub Scout Pack 372 Committee Chair: Oct 2014 – May 2018 (3 yrs, 8 mos) Boy Scouts of America: Denver Area Council

  • Worked directly with other den and pack leaders to ensure that the den is an active and successful part of the pack.
  • Plan, prepare for, and conduct den meetings 2-3x/month with the assistant den leader and ensures that rank requirements are met within the timeframe given (approx. 9 months).
  • Leads the pack committee and is responsible for the administration, oversight, and support of the Cub Scout Pack program.
  • Ensures that all Cub Scouts (ages 5-11) receive a year-round, quality program.
  • Recruits the Cubmaster and one or more assistant Cubmasters, with the chartered organization’s approval.
  • Supervises the pack committee operation by: 1) Calling and presiding at pack leaders' meetings; 2) Assigning duties to committee members; 3) Planning for pack charter review, roundup, and reregistration; 4) Coordinate annual pack charter renewal; 5) Approving bills before payment by the pack treasurer.
  • Conducts and oversees periodic training for Committee Members, Leaders and Parents.
  • Collaborates with other local Scouting Units and BSA Council Reps.
  • Support the policies of the BSA.

Cub Scout Pack 372 Den Leader: Sep 2011 – Feb 2020 (8 yrs, 6 mos) Boy Scouts of America: Denver Area Council

  • Worked directly with other den and pack leaders to ensure that the den is an active and successful part of the pack.
  • Plan, prepare for, and conduct den meetings 2-3x/month with the assistant den leader and ensures that rank requirements are met within the timeframe given (approx. 9 months).
  • Ensures the transition of Cub Scouts to a den of the next rank (or to a Boy Scout troop if Webelos Scouts) at the end of each academic year.
  • Leads the den at the monthly pack activity.

Timeline

Customer Relations Manager III

T-Mobile Accessibility
08.2017 - Current

CapTel Marketing Manager III

Sprint Accessibility
11.2016 - 08.2017

CapTel Marketing Manager II

Sprint
11.2007 - 11.2016

Customer Relationship Manager II

Sprint
12.2006 - 11.2007

Executive Administrative Assistant II

Sprint
04.2004 - 12.2006

Administrative Assistant, Contractor

Sprint
05.2003 - 04.2004

Scanning Coordinator/Designer, Contractor

Piccadilly Circus, Inc, National Center on Deafness, California State University
11.2002 - 03.2003

Production Specialist/Administrative Assistant

California State University, Northridge
10.1999 - 11.2002

Bachelor of Arts Degree - Deaf Studies, Counseling

California State University
01.1997 - 01.2000
Chameen StrattonMarketing Manager