Chameka Gaines
Tucker,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with over 15 years of office support experience. Willingness to take on added responsibilities to meet team goals. Efficient Referral Coordinator with 2 years of increasing responsibility in Healthcare industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Organized simultaneous office functions and direct administrative personnel to meet needs of Administrative professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
22
22
years of professional experience
Work History
New Patient Referral Coordinator
The Atlanta Center For Reproductive Medicine
08.2022 - Current
- Responsible for serving as front-line support for the New patient department within The Atlanta Center for Reproductive Medicine.
- Responsible for pre-screening and scheduling new patient consultations in a streamlined environment with designated providers to discuss treatment options
- Responds to patient inquiries in a timely manner
- Handle high volume of incoming calls (100-150) per day
- collect and confirm patient demographics and insurance information as required to accurately enter date into departments' scheduling system
- Provide accurate, detailed information to patients regarding appointment preparations and other directional information needed. Takes appropriate action in responding to patient questions
- Meet departmental goals and monthly goals as assigned
- Perform other administrative duties as assigned
Receptionist Coordinator
The Atlanta Center For Reproductive Medicine
06.2012 - Current
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Answered patient assistance calls, assessed needs and offered qualified support
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Career Services Advisor
Georgia Driving Academy
05.2009 - 06.2012
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Attended business functions and professional organization meetings for networking and employer development.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Assisted students in developing job search strategies tailored to their specific industry interests and goals.
- Achieved department metrics and quotas for interviews, hires and job placement goals.
- Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Worked with vendors to customize courseware to accommodate business needs.
- Maintained knowledge of market and diverse career opportunities.
- Developed strategic partnerships with employers for increased job opportunities and internships for students.
- Maintained detailed records of student interactions within Career Services database for accurate reporting purposes.
- Developed career and education plans based on individual needs.
- Assisted clients in building successful job search strategies.
Financial Services Representative
Tax Law Advisors
03.2002 - 05.2009
- Produced financial statements and reports to comply with regulations.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Delivered guidance on financial regulations and requirements.
- Evaluated financial performance of clients and identified potential areas of improvement.
- Advised clients on financial matters and recommended investments.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Developed and maintained database of financial records for clients.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Built and established relationships with clientele to improve future business opportunities.
Human Resources Assistant
Tax Law Advisors
02.2002 - 03.2002
- Conducted exit interviews with terminated employees.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Compiled employee records from individual departments to maintain central files.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Checked references for potential candidates.
- Converted employee status from temporary to permanent.
- Answered and redirected incoming phone calls for office.
- Updated and maintained employee attendance records.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Set up orientations and initial training for new employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Bachelors of Business Administration - International Marketing
American InterContinental University
Atlanta, Georgia11.2008
Bachelors of Communication - Radio And TV Broadcasting
Atlanta Broadcast Institute
Marietta, Georgia03.2005
Skills
- Multi-line phone proficiency
- Financial Reporting
- Support Services
- Phone and Email Etiquette
- Vendor Management
- Scheduling
- Workflow Optimization
- Data entry proficiency
- Appointment Scheduling
- Accounts Payable and Receivable
- Goal Setting
- Administration and Operations
- Follow-up skills
- Record preparation
- Multitasking and Organization
- Cross-Functional Collaboration
- Organizational abilities
- Customer Service
- Prospecting
- Microsoft Office
- Relationship Building
- Quickbooks
- Schedule Coordination
- Multi-line telephone operation
- Decision-Making
- Scheduling and calendar management
- Patient confidentiality
- Data Entry
- Lead Generation
- Patient Scheduling
- Remote Office Availability
- Conflict Resolution
- Friendly, Positive Attitude
Timeline
New Patient Referral Coordinator
The Atlanta Center For Reproductive Medicine
08.2022 - Current
Receptionist Coordinator
The Atlanta Center For Reproductive Medicine
06.2012 - Current
Career Services Advisor
Georgia Driving Academy
05.2009 - 06.2012
Financial Services Representative
Tax Law Advisors
03.2002 - 05.2009
Human Resources Assistant
Tax Law Advisors
02.2002 - 03.2002
Bachelors of Business Administration - International Marketing
American InterContinental University
Bachelors of Communication - Radio And TV Broadcasting
Atlanta Broadcast Institute
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