Chamen Fuller

Austin

Summary

Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments. Knowledgeable IT professional with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Overview

years of professional experience

Work History

IT Technician

Lake Travis Independent School District

09.2024 - Current

Diagnosed and resolved hardware and software issues to ensure optimal system performance.
Installed, configured, and maintained IT infrastructure including servers, networks, and workstations.
Provided technical support for end-users, enhancing overall user experience and productivity.
Implemented preventative maintenance procedures to reduce downtime and prolong equipment lifespan.
Maintained office PCs, networks and mobile devices.
Troubleshooted and fixed computers, printers, phone systems, projectors, laptops along with various other devices provided by the school district.

Delivery Service Representative (DSR)

Diakon

04.2024 - 09.2024

Resolved delivery issues through effective time management, problem-solving, and communication skills
Utilized exceptional communication skills to address delivery-related calls, resulting in customer retention and positive feedback
Handled an average of 75 calls daily, demonstrating exceptional problem-solving skills and improving overall logistics management
Achieved a 95% completion rate in managing logistics calls, resulting in improved customer satisfaction and on-time deliveries
Utilized route monitoring tools to track deliveries, achieving a 90% improvement in on-time delivery performance, streamlining logistics management processes and increasing overall efficiency

Call Center Supervisor

Hastings Humans

01.2017 - 09.2022

Directed urgent dispatch calls for multiple companies, ensuring prompt responses and high customer satisfaction levels
Directed a team with 3 years of supervisory experience, resulting in improved call response times and customer satisfaction.
Trained and mentored new staff, enhancing team productivity and service quality.
Supervised daily operations, ensuring optimal performance and adherence to company protocols.

Assistant General Manager

Gattis Pizza

07.2015 - 01.2017

Promoted to Assistant General Manager with a salary increase
Overhauled store supervision processes, leading to a reduction in customer complaints and enhanced overall satisfaction levels
Completed a comprehensive 6-month General Manager training program, mastering store management, operations, and employee supervision.

Education

High School Diploma -

Regents School of Austin