Chameya Wilkins
Chesapeake,Va
Summary
Experienced Administrative Assistant with a track record of driving patient satisfaction, revenue growth, and operational efficiency over 3 years. Implements innovative systems to streamline processes and enhance productivity. Proficient in managing insurance claims and collaborating effectively with healthcare personnel to improve patient education and engagement. Committed to delivering high-quality administrative support for seamless operations within the healthcare industry.
Overview
10
10
years of professional experience
Work History
Apple Technician
Conduent
02.2023 - Current
- Assist customers with device start up, provide efficient support, assess customer issues with quickly finding a resolution
- Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects, etc.
Administrative Assistant
Serenity Home Health
06.2020 - 02.2023
- Assisted clients with billing needs on accounts
- Advanced in the ability to multitask and confidentially operate financial reports
- Kept accurate records of client accounts and outstanding balances
- Received, processed and tracked incoming payments
- Validated debit accounts to ensure the credibility of payments
- Addressed and resolved client questions and issues related to invoices
- Provided accurate reports of billing data.
Administrative Assistant
Jordan & Associates
01.2015 - 06.2020
- Implemented a new patient check-in system, reducing wait times and improving patient satisfaction
- Managed the preparation and submission of insurance claims
- Collaborated with physicians and other healthcare personnel to prepare and distribute patient information packets, improving patient education and engagement.
Education
Associate in Business Administration - Associates of Science
Tidewater Community College
Chesapeake, VASkills
- Remote Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Help Desk Support
- Friendly and Patient
- Troubleshooting Network Issues
- Task Prioritization
- Interpersonal Skills
- Highly Professional
- Professionalism
- Customer Communication and Empathy
Timeline
Apple Technician
Conduent
02.2023 - Current
Administrative Assistant
Serenity Home Health
06.2020 - 02.2023
Administrative Assistant
Jordan & Associates
01.2015 - 06.2020
Associate in Business Administration - Associates of Science
Tidewater Community College
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