Chamia Perry
Willis,TX
Summary
Customer service representative specializing in problem-solving and technical support. Demonstrated success in managing customer grievances, leading to enhanced satisfaction and loyalty. Extensive product knowledge improves customer interactions and drives positive results. Committed to maintaining high operational standards and ensuring safety compliance in all tasks.
Overview
3
3
years of professional experience
Work History
Operator
STERIS
Conroe, Texas
2024.12 - 2025.06
- Executed operation of sterilization equipment to ensure adherence to safety and efficiency standards.
- Followed safety protocols to ensure compliance with health regulations.
- Cleaned and maintained work areas to promote a safe environment.
- Collaborated with team members to support production goals and timelines.
- Participated in training sessions to learn operational procedures and best practices.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Customer Service Representative
Alorica
Willis, Texas
2022.05 - 2024.06
- Supported customers in addressing inquiries and sharing product details
- Managed customer grievances and rectified problems efficiently.
- Informed customers about product features and benefits proficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Willis High School
Willis, TX2022-10
Skills
- Equipment operation
- Safety compliance
- Quality assurance
- Process improvement
- Technical troubleshooting
- Customer support
- Data entry
- Technical support
- Product knowledge
- Record keeping
- Problem solving
- Time management
- Training facilitation
- Troubleshooting
- Multitasking
- Organizational skills
- Organization and time management
- Excellent communication
- Google drive
- Active listening
- Team management
- Debt collection
- Payment negotiation
- Account reconciliation
- Credit reporting
- Financial analysis
- Conflict resolution
- Customer relationship management
- Team collaboration
- Call center background
- Assertiveness
- Accounting systems
- Stress tolerance
- Call center experience
- Payment plan development
- Customer research
- Process payments
- Payment scheduling
- Basic mathematics
- Word processing
- Coordinate payment plans
- Data analysis
- Software proficiency
- Self motivation
Languages
English
Professional
Timeline
Operator
STERIS
2024.12 - 2025.06
Customer Service Representative
Alorica
2022.05 - 2024.06
High School Diploma -
Willis High School