Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Chamiya Redfield

Akron,OH

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Dial America
Akron, OH
10.2023 - 01.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

CNA

Meridian Senior Living
Neenah , WI
01.2023 - 01.2024
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.

Ticket Seller/GSA

Wendella
Chicago, IL
03.2022 - 12.2023
  • Scanning tickets, providing directions and certain locations in the area for people who visit the Chicago area
  • Ensured that all sales transactions were completed accurately and efficiently.
  • Maintained accurate records of ticket sales and refunds.
  • Organized and distributed tickets for special events as needed.
  • Performed daily opening and closing procedures such as counting money, reconciling tills.
  • Maintained cleanliness of the box office area and ensured it was properly stocked.
  • Developed an understanding of event schedules to better assist customers with inquiries.
  • Assisted in training new Ticket Sellers on proper operating procedures and processes.
  • Operated computer systems to generate tickets and process orders.
  • Provided information about upcoming events and performances to customers.
  • Resolved customer complaints in a professional manner.
  • Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
  • Processed payments for tickets using cash, credit cards or other forms of payment.
  • Greeted customers, answered questions and provided assistance with ticket purchases.
  • Communicated effectively with supervisors regarding customer feedback or requests.

Education

Golder College Prep
Chicago, IL
05-2022

Skills

  • Customer Service
  • Cash handling
  • Organization
  • Call Control
  • Customer Communications
  • Problem-Solving Skills
  • Professional Phone Voice
  • Cash Handling
  • Appointment Scheduling
  • Call Center Customer Service
  • Customer Support
  • Product Sales

Languages

English

References

References available upon request.

Timeline

Call Center Representative

Dial America
10.2023 - 01.2024

CNA

Meridian Senior Living
01.2023 - 01.2024

Ticket Seller/GSA

Wendella
03.2022 - 12.2023

Golder College Prep

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Chamiya Redfield