Developed exceptional communication and problem-solving skills in fast-paced customer service environment. Demonstrates strong ability to handle high-call volumes and resolve customer issues efficiently. Seeking to transition into new field by leveraging transferable skills and background in delivering excellent customer support.
Hi, I’m
Chamiya Redfield
Customer Service Associate
Evanston,IL
Summary
Overview
4
Years of professional customer service
Work History
WendellaChicago, IL
Ticket Seller/GSA
03.2022 - 12.2023
Job overview
- Scanning tickets, providing directions and certain locations in the area for people who visit the Chicago area
- Maintained accurate records of ticket sales and refunds.
- Organized and distributed tickets for special events as needed.
- Performed daily opening and closing procedures such as counting money, reconciling tills.
- Maintained cleanliness of the box office area and ensured it was properly stocked.
- Developed an understanding of event schedules to better assist customers with inquiries.
- Assisted in training new Ticket Sellers on proper operating procedures and processes.
- Operated computer systems to generate tickets and process orders.
- Provided information about upcoming events and performances to customers.
- Resolved customer complaints in a professional manner.
- Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Communicated effectively with supervisors regarding customer feedback or requests.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
Dial AmericaAkron, OH
Call Center Representative
10.2023 - 01.2024
Job overview
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Golder College Prep
05-2022
University Overview
Neiu
from Clinical Psychology
University Overview
Skills
- Customer Service
- Organization
- Call Control
- Customer Communications
- Problem-Solving Skills
- Cash Handling
- Appointment Scheduling
- Call Center Customer Service
- Product Sales
- Data entry
- Resolving issues
References
References
References available upon request.Contact
Contact
Evanston Il
Timeline
Call Center Representative
Dial America
10.2023 - 01.2024
Ticket Seller/GSA
Wendella
03.2022 - 12.2023
Golder College Prep
Neiu
from Clinical Psychology
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceSimilar Profiles
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