Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHAMONTAE JONES

Indianapolis

Summary

Organized and dedicated Administrative Assistant with over 20 years of a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Call Center Representative

GEICO
10.2023 - 03.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Administrative Assistant

Goodwill Commercial Services
10.2021 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
  • Maintained tidy, organized and safe work area to comply with cleanliness standards

Receiving Clerk

Penske Logistics
05.2015 - 08.2021
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company

Manager

Courtesy Cleaners
08.2010 - 05.2015
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles
  • Coached, mentored and trained team members in order to improve their job performance
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives

Administrative Assistant

Davel Family Healthcare
08.2008 - 10.2010
  • Provided leadership during times of organizational change or crisis situations
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing employees to maximize team agility and performance
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents

Education

Associate of Science - Business

Indiana Wesleyan University
Indianapolis, Indiana
12.2023

Skills

  • Customer Service
  • Hardworking
  • Detail Oriented
  • Team player
  • Office Administration
  • Administrative Support
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Customer communications
  • Payment processing
  • Cash handling
  • Training experience

Certification

Licensed Residence Agent

Timeline

Call Center Representative

GEICO
10.2023 - 03.2025

Administrative Assistant

Goodwill Commercial Services
10.2021 - 07.2024

Receiving Clerk

Penske Logistics
05.2015 - 08.2021

Manager

Courtesy Cleaners
08.2010 - 05.2015

Administrative Assistant

Davel Family Healthcare
08.2008 - 10.2010

Associate of Science - Business

Indiana Wesleyan University
CHAMONTAE JONES