Summary
Overview
Work History
Education
Skills
Certification
Willing To Relocate
Accomplishments
Languages
Timeline
Generic
Champagne Thomas

Champagne Thomas

Fort Worth,TX

Summary

To secure a position that will allow growth and development, while working to excel in meeting company goals.

Diligent [Desired Position] with proven track record in high-volume kitchen environments. Demonstrated expertise in preparing diverse culinary dishes and maintaining kitchen efficiency. Displayed proficiency in teamwork and adaptability to changing menus and customer preferences.

Professional culinary expert with strong track record in preparing high-quality dishes and maintaining kitchen efficiency. Known for exceptional collaboration within team environments and adaptability to changing needs. Possesses key skills in food preparation, safety, and sanitation, along with keen sense of taste and presentation. Reliable and results-driven, consistently delivering outstanding culinary experiences.

Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.

Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.

Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.

Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitask er with talents in recipe management and development.

Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Energetic [Job Title] with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavorful dishes appealing to different palates. Team player offers clear communication and problem-solving.

Attentive [Job Title] with wide-ranging culinary experience in various settings. Produces quality meals while adhering to safety and sanitation guidelines. Possesses excellent organization and time management skills for smooth kitchen operation. Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Apartment Leasing Agent

Riverside
05.2023 - Current
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
  • Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
  • Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
  • Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
  • Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
  • Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
  • Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Babysitter

Mr&'Mrs
07.2024 - 12.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended among st friends.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding em pathetically while fostering their problem-solving abilities.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Dietary Aide/Cook

Perimeter Behavioral Hospital
09.2023 - 06.2024
  • Cook
  • Clean
  • Prep Meals
  • Assists members
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.

Cook Supervisor

The Little Learning Preschool
03.2021 - 10.2023
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
  • Streamlined recipe development process by testing new dishes extensively before adding them to the menu lineup.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.

CSR - Customer Service Representative Supervisor

Oldcastle BuildingEnvelope
10.2022 - 01.2023
  • Help manage current customer accounts
  • Deal with a high volume of inbound and outbound phone calls
  • Maintain relationships with carriers and customers
  • Provide exceptional customer service to customers and carriers
  • Solve customer and carrier problems and help resolve issues
  • Provide shipment quotes for customers and set up shipments as required by customers
  • Excellent multitasking skills within their work space as well as computer software programs
  • Be a professional representative of our company that other employees look up to
  • Answered phone and assisted customers with changes
  • Assisted customers in person
  • Explained products and benefits
  • Maintained up-to-date knowledge of customer accounts
  • Confirmed payments, refunds, etc
  • Inventoried stock
  • Completed bi-weekly payroll for 40 employees.

Sales Associate/Team Leader

TeleVista
07.2022 - 12.2022
  • Handles incoming calls from customers regarding subscription status, renewal, cancellation calls with an objective to maximize subscriber retention
  • Execute outbound calls to customers regarding subscription status, renewal, cancellations with an objective to maximize subscriber retention
  • Responsible for up-selling and/or cross-selling multi-year service packages
  • Builds rapport with customers and clients
  • Responsible for teaching and training the employees and ensures that the members are competent and skilled for their roles
  • Managing new employees
  • Building annual training program and preparing teaching plans
  • Translating requirements into trainings that will groom employees for the next step of their career path
  • Ensure that new staff members receive appropriate introductory training
  • Organize training sessions specific to various roles in the company
  • Trained new hires on customer service protocols
  • Numbers and metrics of the company started to show difference, by 40%

Repair /refurbished Technician

SMS InfoComm Corporation
04.2021 - 06.2022
  • Repair, clean, Organized my section, I also Refurbish Hardware Technician analyzes and troubleshoots problems on cameras, computers etc
  • Refurbishes and conducts diagnostic repair processes on video game console systems and personal electronic devices in order to prepare them for resale
  • I would have to 'refurbishment' process to be designed to fix any faults, increase performance and, in some cases, remove physical damage from the product
  • Communication with other if needed
  • Make sure numbers are being made before your shift is over
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Supported project management teams with expert technical advice, contributing to successful project completions.

Collections Specialist/Team Lead

Credit Systems International, Inc.
08.2020 - 11.2021
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Monitor the firm's accounts receivable and identify overdue accounts
  • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
  • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
  • Resolve customer issues and complaints concerning billing
  • Submit regular reports on the status of unpaid accounts and any repayment progress
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.

Customer Service Representative/Collections Specialist/Supervisor

ADT Security Services
05.2019 - 09.2020
  • Responsible for resolving overdue bills and collecting payment from those who owe
  • They must ensure that they keep their companies assets safe while also making sure those responsible for unpaid bills are contacted immediately
  • Learn essential compliance requirements and negotiation skills to show consumers, clients, and colleagues your dedication to collecting effectively and respectfully in compliance with the Fair Debt Collection Practice Act (FDCPA)
  • Ensuring accurate billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments and collections
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

TruGreen
10.2018 - 08.2019
  • Sales, Outbound/Inbound, Transferring
  • Up-sold customers
  • Maintained a clean service environment
  • Provided pleasant customer service
  • Answered incoming calls
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Warehouse Stock Associate

Kohls Distribution Center
01.2017 - 12.2018
  • Restocking shelves, accepting incoming orders, processing and packing orders, counting inventory and ensuring orders are shipped in a timely manner
  • Ensuring cleanliness, tidiness and safety of the work environment
  • Loading and unloading delivery vehicles
  • Accepting delivery of inventory
  • Counting and confirming inventory
  • Inspecting inventory for damage and faults
  • Communicating errors to relevant parties
  • Marking and labeling stock
  • Provides hands-on development guidance to developers and team leads and motivates team members by encouraging creativity and teamwork
  • Assisted in ordering, receiving, stocking, and distributing office supplies
  • Received and scanned claims to ensure prompt processing
  • Assisted in maintaining shift schedules and coverage for reception staff
  • Operated all office equipment, tools, and supplies, performing light cleaning duties as needed
  • Creates work schedules for the team, schedules routine tasks, and determines what else needs to be done
  • The leader is responsible for ensuring that all aspects of warehouse operations function smoothly
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.

Collations Agent

SouthWest Credit Systems LP
02.2016 - 06.2017
  • Call Center
  • Collating A Debt Skills: Communication Skills
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Analyzed competitive landscape to adjust strategies and stay ahead in market.
  • Conducted regular performance reviews with team members to identify areas for development.
  • Developed referral program that significantly expanded client base.
  • Piloted customer loyalty program, resulting in increased repeat business.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Prepared and presented contracts and other legal documents to clients.
  • Managed approximately 30+ incoming calls, emails and faxes per day from customers

Childcare Teacher/ Cook

Kids Community Preschool and Daycare
01.2014 - 12.2015
  • Knowledge of the educational, social, emotional, physical, intellectual and creative needs of preschool children
  • Assist with set-up and clean-up of the site
  • Supervise properly always
  • Implement curriculum and provide activities for children such as indoor and outdoor games, arts and crafts, homework help, snack, character values devotions, science projects, etc
  • Keep an accurate count of children at all times
  • As a Supervisor I worked in establishments serving food and are responsible for checking quality, solving customer complaints, maintaining stocks, monitoring food preparation, scheduling shifts, training and motivating staff, and making sure safety guidelines are followed
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Suggested actionable improvements to streamline training procedures.
  • Planned menus for different events, seasons and customer requests.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.

Resident Care Provider

Brookdale Community
01.2013 - 12.2014
  • Provided excellent care and assistance to Brookdale Community
  • Adhered to all health and safety procedures
  • Assisted customers with special requests and disability needs
  • Work with staff
  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • My overall role was to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful
  • Supported needs of 10+ residents under long-term care.

Team Member

Taco Bueno
01.2012 - 12.2013
  • Provided excellent care to customers
  • Adhered to all health and safety procedures
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

High School Diploma -

Zion
Fort Worth, TX
06.2013

Skills

  • Sales
  • Research
  • Communication Skills
  • Experience with Children
  • Classroom Management
  • Customer service
  • Front Desk
  • Teaching
  • Accounts Receivable
  • Management
  • Retail Sales
  • Account Management
  • Leadership
  • Infant Care
  • Outbound Sales
  • Inside Sales
  • Cold calling
  • Cooking
  • Cleaning and organization
  • Food handling

Certification

  • Child Development Associate Certification
  • Food Handler Certification
  • First Aid Certification

Willing To Relocate

Tarrant County, TX

Accomplishments

  • Led the bakery team in creating and delivering over [Number] one-of-a-kind cakes for large scale special events.
  • Increased food and beverage sales to $[dollar amount] after being promoted to Executive Chef.
  • Supervised team of [Number] staff members.

Languages

English
Full Professional

Timeline

Babysitter

Mr&'Mrs
07.2024 - 12.2024

Dietary Aide/Cook

Perimeter Behavioral Hospital
09.2023 - 06.2024

Apartment Leasing Agent

Riverside
05.2023 - Current

CSR - Customer Service Representative Supervisor

Oldcastle BuildingEnvelope
10.2022 - 01.2023

Sales Associate/Team Leader

TeleVista
07.2022 - 12.2022

Repair /refurbished Technician

SMS InfoComm Corporation
04.2021 - 06.2022

Cook Supervisor

The Little Learning Preschool
03.2021 - 10.2023

Collections Specialist/Team Lead

Credit Systems International, Inc.
08.2020 - 11.2021

Customer Service Representative/Collections Specialist/Supervisor

ADT Security Services
05.2019 - 09.2020

Sales Associate

TruGreen
10.2018 - 08.2019

Warehouse Stock Associate

Kohls Distribution Center
01.2017 - 12.2018

Collations Agent

SouthWest Credit Systems LP
02.2016 - 06.2017

Childcare Teacher/ Cook

Kids Community Preschool and Daycare
01.2014 - 12.2015

Resident Care Provider

Brookdale Community
01.2013 - 12.2014

Team Member

Taco Bueno
01.2012 - 12.2013
  • Child Development Associate Certification
  • Food Handler Certification
  • First Aid Certification

High School Diploma -

Zion
Champagne Thomas