Champagne Williams
Houston,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Houston Community College
Houston, Tx
01.2006
- Provided administrative support to faculty and staff, ensuring smooth daily operations and timely completion of tasks.
- Managed scheduling and correspondence for departmental meetings and events, improving organizational efficiency.
- Prepared and maintained accurate student records, supporting compliance and enhancing data integrity.
- Assisted with enrollment processes, reducing errors and improving turnaround time for student onboarding.
- Handled inquiries from students and staff, delivering clear and professional communication to resolve issues quickly.
- Collaborated with multiple departments to streamline workflows, increasing productivity and reducing delays.
- Organized and maintained filing systems, ensuring quick retrieval of documents and improved record management.
- Supported faculty with document preparation and reporting, contributing to timely submission of academic materials.
Communication Operation 1
Texas Children's Hospital
Houston, Tx
12.2023 - Current
- Managed 150+ inbound and outbound calls daily using multi-line phone systems, ensuring timely and accurate communication across departments.
- Coordinated emergency response and dispatch services, reducing response time by 20% through efficient routing.
- Delivered exceptional customer service, maintaining a 95% satisfaction rating in high-pressure environments.
- Accurately logged and updated call records in CRM systems, ensuring 100% data integrity and compliance.
- Resolved escalated issues promptly, improving service efficiency and client trust.
- Trained and mentored 5+ new team members, enhancing team performance and reducing onboarding time.
- Monitored and prioritized calls to meet service-level agreements (SLAs) and departmental goals.
- Assisted in implementing process improvements, reducing call handling time and increasing productivity.
- Maintained strict confidentiality and adherence to protocols during sensitive communications.
- Collaborated with cross-functional teams to streamline communication workflows, improving overall operational efficiency.
Security Officer
Security
Houston, Tx
11.2018 - 01.2023
- Monitored and secured premises, ensuring safety for staff, visitors, and property at all times.
- Conducted regular patrols and inspections, reducing security incidents and maintaining compliance with safety protocols.
- Responded promptly to emergencies and alarms, minimizing risk and ensuring quick resolution of issues.
- Controlled access points and verified credentials, preventing unauthorized entry and enhancing facility security.
- Prepared detailed incident reports, supporting investigations and improving future security measures.
- Collaborated with law enforcement and emergency services when necessary, ensuring coordinated response during critical situations.
- Provided excellent customer service while enforcing security policies, maintaining a professional and approachable presence.
- Implemented safety procedures and trained staff, increasing awareness and reducing workplace hazards.
Provider
Girlings Home Healthcare
Houston, Tx
02.2017 - 01.2019
- Provided compassionate in-home care for patients, ensuring comfort, safety, and adherence to medical instructions.
- Assisted with daily living activities such as bathing, dressing, and meal preparation, improving quality of life for clients.
- Monitored vital signs and medication schedules, reducing health risks and supporting patient well-being.
- Communicated effectively with families and healthcare professionals, ensuring continuity of care and accurate reporting.
- Maintained detailed care logs and documentation, supporting compliance and improving care coordination.
- Implemented personalized care plans, enhancing patient independence and satisfaction.
- Responded promptly to emergencies, minimizing risks and ensuring patient safety.
- Provided emotional support and companionship, reducing feelings of isolation and improving mental health outcomes.
Education
Associates - art communication
Houston City College
Houston, Tx01.2026
Skills
- Programming languages:
- Computer software/ frameworks: Microsoft office, Adobe Photoshop, Maple, Git, React, jQuery Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Adobe Photoshop
- CRM & Dispatch Software (used in call center operations)
- Maple (mathematical computing)
- Languages: English
- Core Professional:
- Customer Service Excellence – Handling inquiries and resolving issues with professionalism
- Emergency Response Coordination – Managing urgent situations and dispatching resources efficiently
- Administrative Support – Scheduling, record-keeping, and document preparation
- Data Entry & Accuracy – Maintaining precise records in CRM and administrative systems
- Security & Safety Protocols – Monitoring premises and enforcing compliance
- Healthcare Assistance – Providing patient care, monitoring vitals, and ensuring medication compliance
- Training & Mentorship – Onboarding and guiding new team members
- Problem-Solving & Conflict Resolution – De-escalating situations and finding effective solutions
- Time Management – Prioritizing tasks in high-pressure environments
- Customer service
- Data entry
- Office administration
- Computer skills
Timeline
Communication Operation 1
Texas Children's Hospital
12.2023 - Current
Security Officer
Security
11.2018 - 01.2023
Provider
Girlings Home Healthcare
02.2017 - 01.2019
Administrative Assistant
Houston Community College
01.2006
Associates - art communication
Houston City College
Leadership experience
- Trained and mentored 5+ new team members, improving onboarding efficiency and team productivity.
- Led process improvement initiative in call handling, reducing resolution time by 20%.
- Organized and coordinated departmental meetings, ensuring timely communication and alignment on goals.
- Implemented safety protocols and trained staff, reducing workplace incidents and improving compliance.
- Directed patient care plans as a home healthcare provider, enhancing quality of care and satisfaction.