Champaign C. Zoller
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Bartender
Great Divide
Lone Tree, CO
08.2024 - Current
- Proficient in crafting classic cocktails and creating signature drinks
- Efficient in multitasking during peak hours to maintain service quality
- Ability to work well with kitchen staff and other team members in a fast-paced environment
- Teamwork and collaboration, working closely with bartenders, and other staff to ensure smooth operations and customer satisfaction
Cocktail Waitress
Diamond Cabaret
Denver, CO
10.2021 - Current
- Excellent customer service skills, including the ability to anticipate customers needs and provide personalized recommendations
- Strong communication skills, both verbal and nonverbal, to interact effectively with customers, dancers, and other staff members
- Teamwork and collaboration, working closely with bartenders, dancers, and other staff to ensure smooth operations and customer satisfaction
- Ability to multitask in a fast-paced environment, prioritizing orders and managing multiple tables simultaneously
- Developed strong relationships with regular customers, enhancing their overall experience and increasing repeat business
- Consistently exceeded sales targets by upselling premium drinks and special promotions to customers
Server
Bao Brewhouse
Denver, CO
05.2024 - 08.2024
- Efficiently managing time to ensure orders are taken promptly, food is delivered quickly, and tables are turned around efficiently
- Suggestively selling menu items, specials, or promotions to increase revenue per table
- Ensuring orders are accurate, food presentation is appealing, and all customer requests are fulfilled
Retail Associate
Burton Snowboards
Denver, CO
11.2021 - 02.2023
- Excellent interpersonal skills, including active listening, empathy, and effective communication, to establish rapport with customers and understand their needs
- Proficiency in utilizing point-of-sale (POS) systems and inventory management software to process transactions, track inventory, and manage customer accounts
- Time management and organizational skills to prioritize tasks, manage workload efficiently, and maintain a tidy and well-stocked retail environment
- Strong salesmanship skills, including persuasion, negotiation, and closing techniques, to maximize sales opportunities and drive revenue
- Adaptability to a dynamic retail environment, including peak seasons and fluctuating customer traffic, while maintaining a positive attitude and delivering consistent service
- Received accolades from management for outstanding teamwork, reliability, and contribution to a positive work culture within the store
Budtender
Lova Cannabis Co.
01.2021 - 08.2021
- Working collaboratively with colleagues, including budtenders, managers, and other staff members, to coordinate tasks, share knowledge, and maintain a cohesive work environment is essential for delivering consistent service and achieving organizational goals
- Skills in merchandising and product display can enhance the visual appeal of the dispensary, attract customers' attention to featured products, and facilitate product discovery and exploration
- Being detail-oriented is important for accurately weighing and packaging products, maintaining inventory records, and verifying customer identification and medical recommendations (if applicable) to ensure compliance and accuracy in transactions
- Strong interpersonal skills, including active listening, empathy, patience, and the ability to communicate effectively, are essential for building rapport with customers and providing personalized recommendations
- The ability to remain calm, composed, and focused in fast-paced and high-pressure environments, especially during peak hours or busy periods, is important for managing stress and maintaining professionalism
Cocktail Waitress/Bartender
Stella Van Buren
06.2018 - 03.2020
- Played a key role in maintaining a refined ambiance and upscale atmosphere within the establishment, enhancing the overall dining and drinking experience for guests
- Successfully trained and mentored new staff members, imparting knowledge of cocktail recipes, service standards, and customer engagement techniques
- Actively participated in promotional events, special tastings, and cocktail competitions, showcasing creativity, expertise, and passion for mixology
- Attention to detail in maintaining bar cleanliness, organization, and adherence to hygiene standards, ensuring a sanitary and inviting environment for guests
- Strong knowledge of wine and spirits, including varietals, regions, and flavor profiles, enabling you to make informed recommendations and engage in product discussions with guests
- Proficiency in crafting a wide range of cocktails, including classic and contemporary recipes, with precision, consistency, and creativity, using premium ingredients and garnishes
Server
Café Hollander
07.2016 - 06.2018
- Understanding the principles of flavor matching and contrast, considering factors such as beer style, flavor intensity, sweetness, acidity, and bitterness
- Familiarized myself with the appropriate glassware for serving different Belgian beer styles
- Understand the importance of proper glassware in preserving aroma, carbonation, and flavor presentation
- Continuously expanded my knowledge and expertise to provide valuable insights and recommendations to customers
- Expertise in a wide range of dietary preferences and restrictions
Saleswoman
Russ Darrow
05.2015 - 07.2016
- Addressing customer concerns, overcoming objections, and finding solutions to obstacles that arise during the sales process
- Being able to negotiate terms, such as price, trade-in value, financing rates, and add-on services, requires assertiveness, persuasion, and the ability to find mutually beneficial solutions
- Efficiently managing your time to prioritize tasks, follow up with leads, and complete paperwork ensuring that I can serve multiple customers while maintaining a high level of service
- Maintaining integrity, honesty, and ethical conduct throughout the sales process to the reputation of the dealership as well as my own
Education
Psychology -
University of Colorado-Denver
06.2021
Psychology - Pre-Medical
University of Wisconsin-Milwaukee
06.2020
Skills
- Leadership
- Communications
- Progressive multitasking
- Highly Organized & Efficient
- Customer relationship management
- Performance improvement
- Complex Problem-solving
- Attention to detail
- Negotiation skills
- Relationship building
References
Available upon request
Timeline
Bartender
Great Divide
08.2024 - Current
Server
Bao Brewhouse
05.2024 - 08.2024
Retail Associate
Burton Snowboards
11.2021 - 02.2023
Cocktail Waitress
Diamond Cabaret
10.2021 - Current
Budtender
Lova Cannabis Co.
01.2021 - 08.2021
Cocktail Waitress/Bartender
Stella Van Buren
06.2018 - 03.2020
Server
Café Hollander
07.2016 - 06.2018
Saleswoman
Russ Darrow
05.2015 - 07.2016
Psychology -
University of Colorado-Denver
Psychology - Pre-Medical
University of Wisconsin-Milwaukee
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