Champaigne Blanks
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
24/7 A.I
Carrollton, TX
12.2021 - 05.2022
- Assisting customer's with account issues such as bill pay, billing issues and concerns. account access issues.
- Diversely solving customer's issues and concerns.
- Assisted with troubleshooting tv panels.
- Creating tickets for damaged devices to be replaced.
- Managed timely and effective replacement of damaged or missing products.
- Handled over 150+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Technical Support Representative
ADT Security
Irving, TX
02.2017 - 06.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Activated accounts for clients interested in new services.
- Monitored systems in operation and input commands to troubleshoot areas.
Accounts Payable Clerk
G's Master Plan Ent
Grandprairie , TX
01.2013 - 10.2017
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Representative
Prime Therapeutics LLC
Irving , TX
11.2015 - 01.2017
- Handling incoming calls or fax from doctor's office and physicians requesting information on prescriptions and benefit plans.
- Adhere to and reinforce prime and department standard operating procedures and training guidelines per HIPPA
- Update member's on when medication will arrive.
- Provide customer's with proper knowledge reguarding prior authorizations on certain types of medications.
- refilling customer's mail order prescriptions verifying medication name, dosages, and quantity.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Customer Service Representative
AAA Texas
Irving, TX
02.2012 - 09.2015
- Receiving 200+ calls a day.
- Assisting customer's with signing up for memberships.
- Giving full details of each membership and the benefits of having membership
- Proactively processing members request for emergency roadside assistance service.
- Making follow up outbound calls to make sure customer's received assistance.
- Dispatching tow trucks, gas service vehicles, and police if member needs police assistance.
Customer Service Rep
Equita Final Expense Services
Dallas, TX
01.2013 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Golden Chick
Dallas, TX
08.2009 - 05.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Dollar Tree
Delano, CA
02.2008 - 03.2009
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Set up new sales displays each .
Teacher's Aide
Delano Joint Union High School District
Delano, CA
08.2007 - 02.2008
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 20 children.
- Supported classroom activities, tutoring, and reviewing work.
- Promoted physical, mental and social development using classroom games and activities.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
Education
High School Diploma -
Delano High School
Delano, CA06.2009
Skills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upselling Products and Services
- Call Documentation
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Inquiry Response
- Answering Customer Questions
- Call Transfers
Timeline
Customer Service Representative
24/7 A.I
12.2021 - 05.2022
Technical Support Representative
ADT Security
02.2017 - 06.2021
Customer Service Representative
Prime Therapeutics LLC
11.2015 - 01.2017
Accounts Payable Clerk
G's Master Plan Ent
01.2013 - 10.2017
Customer Service Rep
Equita Final Expense Services
01.2013 - 12.2014
Customer Service Representative
AAA Texas
02.2012 - 09.2015
Cashier
Golden Chick
08.2009 - 05.2012
Cashier
Dollar Tree
02.2008 - 03.2009
Teacher's Aide
Delano Joint Union High School District
08.2007 - 02.2008
High School Diploma -
Delano High School
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