CHAMPAINE JOHNSON
Aurora,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER OPERATIONS REPRESENTATIVE II
Connect for Health Colorado
11.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Correct and adjust customer accounts by providing technical support, detecting discrepancies, completing customer verification and submitting healthcare applications.
- Familiarity with Jabber, Cisco - Faneuil, Customer Relationship Management (CRM) systems and practices.
- Liaison between the customers and insurance providers.
- Weekly team meetings with supervisors on metric and performances.
- Verification of Personally Identifiable Information (PII) in compliance with HIPAA laws.
- Increased efficiency and team productivity by promoting operational best practices.
English Teacher
YARUKI SWITCH GROUP – KIDS DUO INTERNATIONAL
10.2021 - 08.2022
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Overlooked a team of 43 to host the summer and music festivals.
- Assigned individuals into smaller teams of 5-10 to oversee festival production from execution to completion.
- Distributed funds from pre-approved budget to ensure cost effectiveness of production.
- Coordinated team meetings to encourage team collaboration.
- Scheduled and set deadlines for production needs.
- Managed classroom size of 30 children, ages 3-4.
- Wrote report cards and regularly evaluated and measured students' progress.
- Created course content for cultural events and festivals
English Teacher
Kids International School
03.2019 - 09.2021
- Structured course content and lesson themes.
- Cultivated a team of 4 to revitalize old materials, textbooks, and marketing advertisements.
- Conducted student evaluations to measure communicative and learning skills.
- Trained new employees.
- Managed classroom size of 2-8 students, ages 3-10
- Evaluated course textbook and materials.
- Coordinated school themes and events.
Assistant Language Teacher
Interac
03.2018 - 09.2021
- Mentored students needing extra time and assistance to learn.
- Prepared daily lesson plans for students to correspond with district curriculum.
- Created study guides pertinent to subject area taught.
- Provided instruction in reading, writing and listening skills for English.
- Managed classroom sizes of 35-40 children, ages 5-15 years old.
- Cultural and language ambassador.
- Aided students with improving their English language communicative abilities.
- Created speaking exams, assisted with listening exams, aided in creating course content.
- Proficient in Microsoft Office and project management skills.
- Oversaw and supervised projects in the English department, including updating relative advertisements and introducing the use of Google Suite and Microsoft Office in the classroom.
- Awarded the “Top Inspiration Award” for the incoming teachers of 2018
Education
Master of Arts - Teaching
Western Governs University
12-2025
Certification in Project Management - Project Management
American Dream Academy
07-2025
Bachelor of Arts - Anthropology, International Studies Minor in Spanish
Colorado State University
Fort Collins, CO12.2015
Skills
- Excellent verbal and written communication skills
- Managing teams on small and large scales
- Overseeing budgetary requirements for projects
- Proficient in Microsoft Office and Google Suites
- Training and Development
- Detail Oriented
- Salesforce
- Banner
Certification
- Strategic Self-Marketing and Personal Branding, 10/01/22
- Communications Strategies for a Virtual Age, 10/01/22
Accomplishments
Awarded the Top Inspiration Award for the incoming teachers of 2018 (Interac Co. Ltd, Japan)
Timeline
CUSTOMER OPERATIONS REPRESENTATIVE II
Connect for Health Colorado
11.2022 - Current
English Teacher
YARUKI SWITCH GROUP – KIDS DUO INTERNATIONAL
10.2021 - 08.2022
English Teacher
Kids International School
03.2019 - 09.2021
Assistant Language Teacher
Interac
03.2018 - 09.2021
Bachelor of Arts - Anthropology, International Studies Minor in Spanish
Colorado State University
- Strategic Self-Marketing and Personal Branding, 10/01/22
- Communications Strategies for a Virtual Age, 10/01/22
Master of Arts - Teaching
Western Governs University
Certification in Project Management - Project Management
American Dream Academy
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