Champell Jackson

Delivered first-level resolutions for contacts in in-home driver support and unclaimed property queues, improving customer satisfaction.

Addressed online customer inquiries, ensuring timely and effective resolution to enhance customer experience.

Enhanced customer experience through empathetic communication and efficient problem-solving.

Managed challenges and escalations in compliance with Walmart policies and procedures.

Managed high call volumes daily, providing first-step resolutions and preparing legal documents for compliance.

Leveraged Walmart’s internal tools to monitor delivery progress and escalate urgent issues.

Collaborated with logistics technology and customer service departments to enhance business operations.

• Maintained internal documentation for each interaction to ensure adherence to policies.

• Monitored client health, communicated changes to healthcare professionals to ensure timely interventions.
• Dressed, groomed, and fed patients with limited physical abilities to promote dignity and comfort.
• Provided companionship and emotional support to enhance client well-being.
• Maintained a clean and safe environment for clients during care sessions.
• Accurately documented client progress and activities in daily care logs to maintain continuity of care.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Provided assistance to disabled clients to promote their independence and enhance their overall well-being.
• Engaged with patients and families with kindness and positivity, fostering long-term, professional relationships.
• Supported patients in managing daily chores and errands, facilitating appointments, maintaining personal spaces, and obtaining necessary supplies.
• Performed housekeeping and grooming tasks for patients to maintain a clean and comfortable environment.