Chan Breidenbach
Silverton,OR
Summary
Responsible Claims Adjuster with experience performing detailed investigations and researching issues. Skilled at interpreting laws, evaluating facts, inspecting damage and analyzing case facts. Handles over 110 caseloads per month and provides exceptional customer service to policyholders.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Claims Adjudicator
Oregon Employment Department
07.2020 - Current
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Collaborated with team members and management to meet goals.
- Communicated with clients to explain policy coverage and regulations.
Employment Specialist
Oregon Employment Department
03.2020 - 07.2020
- Effectively managed a significant increase in call volume amidst the challenges posed by the pandemic.
- Gathered claimant intake data via telecommunications to commence the claims processing procedure.
- Conducted weekly certification and work search activity assessments with claimants over the phone.
- Advised claimants on job searching requirements to increase employment chances and eligibility for benefits.
- Efficiently handled online claims processing
- Implemented line flag indicators to proactively identify and address potential concerns.
B2B Sales Representative
Bench Craft Company
05.2019 - 06.2019
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
Customer Support Representative
Oregon Health Authority
01.2019 - 05.2019
- Delivered exceptional customer service by addressing questions and resolving issues through phone and email.
- Supported customer questions and issues by gathering data and analyzing needs.
- Conducted the assessment and determination of benefit eligibility.
- Managed a daily call volume ranging from 50 to 150 calls.
Waitress
The Ram Restaurant
04.2018 - 10.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Bartender Supervisor
Dillon's Bar
01.2018 - 04.2018
- Managed inventory levels, prepared weekly procurement lists, and issued payments to vendors.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Performed routine maintenance by reloading lottery machines and conducting meticulous audits to maintain the balance of lottery drawers and machines.
- Managed weekly bank deposits for both the bar and lottery operations.
- Prepared and delivered drinks, handled food, and broke down the bar at end of shift to facilitate operations.
Lead Bartender
Margaritas Mexican Resturant
07.2016 - 02.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted expedited procurement runs to secure essential food and beverage items as needed.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Sales Representative
Comcast, Xfinity
08.2012 - 05.2015
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Hub Specialist
Comcast, Xfinity
04.2012 - 08.2012
- Conducted equipment testing, repair, and thorough cleaning as part of the pre-packaging and shipment preparation process.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Billing Customer Account Executive
Comcast, Xfinity
08.2010 - 04.2012
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Evaluated customers' potential needs to make appropriate recommendations.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Education
Associate of Arts - Emerging Media & Videography
Portland Community College
Portland, OR2025
High School Diploma -
Aloha High School
Beaverton, OR06.2009
Skills
- Claims Management
- Research and Investigation
- Client Rapport
- Data Acquisition
- Research and Data Analysis
- Policy Regulations Knowledge
- Claims Processing Paperwork
- Microsoft Office Suite
Affiliations
National Society of Leadership and Success
Certification
- The National Society of Leadership and Success Certification
- Advanced Leadership Certification
Timeline
Claims Adjudicator
Oregon Employment Department
07.2020 - Current
Employment Specialist
Oregon Employment Department
03.2020 - 07.2020
B2B Sales Representative
Bench Craft Company
05.2019 - 06.2019
Customer Support Representative
Oregon Health Authority
01.2019 - 05.2019
Waitress
The Ram Restaurant
04.2018 - 10.2018
Bartender Supervisor
Dillon's Bar
01.2018 - 04.2018
Lead Bartender
Margaritas Mexican Resturant
07.2016 - 02.2018
Customer Sales Representative
Comcast, Xfinity
08.2012 - 05.2015
Hub Specialist
Comcast, Xfinity
04.2012 - 08.2012
Billing Customer Account Executive
Comcast, Xfinity
08.2010 - 04.2012
Associate of Arts - Emerging Media & Videography
Portland Community College
High School Diploma -
Aloha High School
The National Society of Leadership and Success Certification
Advanced Leadership Certification
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