CHAN TSZ LONG

• Proactive & Collaborative Support: Highly self-motivated with a strong sense of personal responsibility, capable of rapid learning and adapting to new situations. Effectively contributed to team collaboration while also completing tasks independently.
• Customer Communication & Assistance: Utilized excellent verbal and written communication skills to assist customers and ensure smooth shop operations.

Store Manager Responsibilities & Operations Management

• Comprehensive Operations Management: Managed inventory control, cash flow, and daily store operations (including opening and closing procedures), ensuring operational efficiency and smooth processes.
• Strategic Procurement & Supply Chain Management: Responsible for the procurement of all necessary operational supplies, specialized plants, and equipment, optimizing vendor relationships and ensuring timely availability of resources.
• New Store Preparation & Project Coordination: Actively assisted in the planning and preparation for new store openings, contributing to site selection, layout design, and initial inventory setup, demonstrating strong project coordination skills.
• Team Coordination & Leadership: Coordinated staff scheduling and managed daily shop operations, ensuring high team performance.
• System Optimization: Successfully implemented a Point-of-Sale (POS) system to significantly enhance operational tracking and data analysis capabilities.

Customer Service & Sales Promotion

• Exceptional Customer Service: Significantly increased customer satisfaction by implementing effective sales strategies and providing outstanding customer service.
• Marketing & Revenue Growth: Designed and executed promotional content and in-store product displays, successfully increasing monthly revenue from HKD 70-80K to over HKD 100K.
• Community Engagement & Brand Building: Strengthened community engagement through workshop programs, effectively enhancing brand image and customer loyalty.

Professional Expertise & Project Execution (Aquascaping & Outdoor Projects)

• Professional Workshop Design & Facilitation: Independently designed and led plant and ecology-related workshops, demonstrating expert knowledge and leadership.
• Educational Content Development: Prepared teaching materials and assisted in educational program development, expanding the dissemination of specialized knowledge.
• Ecosystem Maintenance: Proficient in maintaining plant systems and ensuring proper care of living organisms, possessing the technical capability to independently complete aquascaping and outdoor projects.

• Independent Shop Operations & Botanical Expertise Development: Independently managed daily shop tasks, including comprehensive care and maintenance of indoor and outdoor plants, ensuring their healthy growth. Developed profound plant care knowledge and ecological awareness through hands-on experience.
• Customer Consultation & Sales Support: Provided professional consultation on plant care and floral selection to customers, supported daily sales operations, and enhanced communication skills through customer interactions.
• Visual Merchandising & Inventory Management: Responsible for designing and arranging floral bouquets and plant displays, while maintaining shop environment cleanliness and organized inventory.