Chana Pittman
Louisville,KY
Summary
Strategic professional in business operations with a proven track record of enhancing productivity and efficiency. Expertise in process optimization, project management, and data analysis leads to streamlined workflows and improved operational performance. Strong communication, problem-solving, and leadership skills drive team success and support organizational objectives.
Overview
7
7
years of professional experience
Work History
2nd Ranking Officer
Allied Universal
Louisville, USA
04.2025 - Current
- Identified customer needs promptly, enhancing service delivery.
- Resolved customer issues with knowledgeable and friendly assistance.
- Provided exceptional service through face-to-face and phone interactions.
- Executed daily responsibilities, ensuring accuracy and efficiency in service delivery.
- Organized and prioritized tasks to consistently achieve service objectives.
- Collaborated effectively within teams to boost workplace productivity.
- Contributed innovative solutions that enhanced team collaboration and effectiveness.
Home Health Aide Recruitment Manager
Caring Hearts Home Care
Indianapolis, USA
01.2019 - Current
- Managed full-cycle recruitment processes resulting in timely candidate placements.
- Developed innovative recruitment strategies to attract diverse top talent.
- Conducted thorough interviews and assessments to evaluate candidate qualifications.
- Established partnerships with external agencies and educational institutions to enhance candidate sourcing.
- Trained junior recruiters on effective talent acquisition practices and methodologies.
- Negotiated employment contracts with candidates to align expectations and promote positive onboarding experiences.
- Documented care provided and submitted notes to supervisor for timely review, ensuring continuity of care.
- Reported any client physical or emotional changes to supervisor immediately.
Assistant Manager
Hertz
Louisville, USA
11.2022 - 04.2025
- - Resolved customer problems with knowledgeable service, enhancing satisfaction.
- - Delivered excellent face-to-face and phone customer service.
- - Assisted customers promptly to improve satisfaction.
- - Promptly identified and met customer needs.
- - Developed innovative ideas to boost team performance and outcomes.
- - Collaborated with diverse coworkers to address product-related issues.
- - Organized tasks to meet service goals efficiently.
- - Completed daily responsibilities with accuracy and efficiency.
Behavior Technician Youth Manager
The Brook Hospital
Louisville, USA
01.2021 - 10.2022
- Delivered exceptional customer service, resolving issues to improve customer satisfaction scores.
- Engaged customers with strong interpersonal skills, fostering positive relationships and loyalty.
- Recognized for outstanding contributions to customer service excellence.
- Completed daily responsibilities with high accuracy and attention to detail, ensuring seamless operations.
- Collaborated with cross-functional teams to achieve shared objectives and deadlines.
- Organized tasks strategically to accomplish service goals efficiently.
- Managed inventory effectively to maintain material availability.
- Conducted thorough research and analysis to inform strategic decisions.
Store Manager
Storespace Self Storage
Louisville, USA
03.2019 - 01.2021
- Acted as the point of contact for all associates, vendors, and clients, providing courteous and professional service in person, via email, and by phone.
- Encouraged customer-first culture by training staff, enhancing service quality and increasing customer satisfaction.
- Managed contracts, trained staff, and ensured customer satisfaction by reducing wait times.
- Collected fees, addressed discrepancies, and maintained accurate inventory through regular checks and corrective measures.
- Opening and closing the store, reconciling cash drawers and making bank deposits.
- Monitored building entry points operating CCTV cameras, verified visitor's credentials, and ensured adherence to access control procedures to maintain a safe and secure environment.
Education
Lincoln Technical - Automotive Engineering
Lincoln Technical Institute
Indianapolis, IN08-2004
Some College (No Degree) - Human Services
Ivy Tech Community College
Indianapolis, INSkills
- Risk and threat assessment
- Access control measures
- Surveillance expertise
- Safety compliance
- Incident reporting
- Documentation practices
- Report writing
- Ethical confidentiality
- Critical thinking
- Problem solving
- De-escalation techniques
- Team collaboration
- Leadership skills
- Conflict resolution
- Interpersonal communication
- Effective communication
- Customer engagement strategies
- Time management
- Reliability in performance
- Observation skills
References
- Shontamae Burnette, 317-653-0084, Burnetteshontamae@yahoo.com
- Dwight Angelo, 502-656-2189, Dwightangelo04@gmail.com
Certifications And Skills
- CPR
- Commitment to ethical conduct and confidentiality
- Excellent Observation, Documentation, and Interpersonal Skills
Timeline
2nd Ranking Officer
Allied Universal
04.2025 - Current
Assistant Manager
Hertz
11.2022 - 04.2025
Behavior Technician Youth Manager
The Brook Hospital
01.2021 - 10.2022
Store Manager
Storespace Self Storage
03.2019 - 01.2021
Home Health Aide Recruitment Manager
Caring Hearts Home Care
01.2019 - Current
Lincoln Technical - Automotive Engineering
Lincoln Technical Institute
Some College (No Degree) - Human Services
Ivy Tech Community College