CHANAE HUDSON

• Provided administrative and records support for internal teams and external business partners, maintaining accurate, organized, and up-to-date information.
• Maintained detailed electronic records in Salesforce CRM, including customer information, activity histories, status updates, and supporting documentation.
• Processed and organized documentation for multiple priorities, ensuring records were complete, accurate, properly maintained, and completed within deadlines.
• Performed data entry, record review, and information verification; compiled data and prepared accurate reports for internal stakeholders.
• Collected, organized, and communicated information across departments to support accurate records and business operations.
• Created and maintained process documentation to support consistent records management, organization, and workflow efficiency.
• Responded to internal and external inquiries, researched information, and provided timely, professional assistance while maintaining confidentiality.
• Maintained accurate records and followed established procedures for handling business and customer information.
• Reviewed records and information for discrepancies, researched issues, and applied sound judgment to support timely resolution.
• Worked in a fast-paced environment requiring strong attention to detail, organization, accuracy, adaptability, and effective time management.

· Managed a portfolio of 500+ company accounts, supporting day-to-day client needs while coordinating sales, marketing, account, and operational priorities.

· Built and maintained strong B2B client relationships by serving as a strategic point of contact, resolving issues, coordinating requests, and ensuring timely follow-through.

· Partnered with Sales and Marketing teams to support account growth initiatives, promotional opportunities, client communications, and campaign execution.

· Coordinated budgeting and account-related financial needs, monitoring priorities and aligning resources with client requirements and business objectives.

· Analyzed account activity, customer needs, and business opportunities to identify ways to strengthen engagement, improve the client experience, and support revenue-generating initiatives.

· Collaborated cross-functionally with internal teams to streamline processes, resolve escalations, communicate requirements, and deliver consistent service across a large account portfolio.

· Maintained organized account records, tracked requests and deliverables, and managed competing priorities in a fast-paced B2B environment.

• Maintained accurate customer records and account documentation throughout the client lifecycle, ensuring information was current and organized.
• Handled customer inquiries, gathered information, and provided accurate assistance while documenting interactions and follow-up needs.
• Entered and updated CRM records tracked customer interactions and activities and maintained organized account histories.
• Prepared and communicated accurate information through clear, professional written and verbal communication.
• Collaborated with cross-functional teams to research issues, exchange information, and resolve customer and account concerns.
• Reviewed customer information and account records to identify discrepancies, trends, and opportunities for improved service.
• Managed multiple requests and priorities while maintaining accuracy, professionalism, organization, and timely follow-up.
• Built positive client relationships through dependable communication, accurate information, and consistent customer service.