Chanae Pamplin

Detroit,MI

Summary

Dependable Patient Care Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

years of professional experience

Work History

Lead Patient Care Representative

Cardinal Home Healthcare Group, LLC

2019.01 - Current

Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
Built positive relationships with customers by providing exceptional customer service.

Clinical Informatics Specialist

Oak Street Health

2022.07 - 2023.04

Improved data accuracy by standardizing data input methods, ensuring consistent documentation across all departments.
Operated computer-based systems to retrieve, organize and store highly sensitive PHI/EHR's.
Led, facilitated and attended weekly Care Report meetings to strategize and improve high risk patient engagement.
Served as a liaison between IT department and healthcare providers, ensuring smooth integration of technology into daily practice routines without hindering productivity or compromising patient confidentiality.
Ran quality metrics reports to maintain high standards of virtual care.

Call Center Advisor/Patient Access Representative

Detroit Medical Center (DMC) RPH,SGH,CSH

2020.01 - 2020.12

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Adhered to company policies and scripts to consistently achieve KPIs and quality standards while managing over 100 incoming calls daily.
Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
Worked closely with other departments to resolve any interdepartmental issues affecting customer experiences negatively.
Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.

Education

Bachelor of Science - Health And Human Services

Western Governors University, Salt Lake City, UT

08.2026

Skills

Insurance Verification
Scheduling Coordination
HIPAA Compliance
Effective Time Management
Office Administration
Claims Processing

Medical Data Collection
Medical Terminology
Patient Records Management
Call Management
Data Entry

Timeline

Clinical Informatics Specialist - Oak Street Health

2022.07 - 2023.04

Call Center Advisor/Patient Access Representative - Detroit Medical Center (DMC) RPH,SGH,CSH

2020.01 - 2020.12

Lead Patient Care Representative - Cardinal Home Healthcare Group, LLC