Chanae Walker
Washington
Summary
Dynamic professional with extensive experience in case management and federal security operations, notably at NIH Paragon Security. Proven ability in crisis intervention and effective communication, successfully guiding families through housing navigation and ensuring safety in high-security environments. Adept at strategic planning and team collaboration, consistently achieving positive outcomes for clients.
Overview
10
10
years of professional experience
Work History
Federal Security Guard
NIH Paragon Security
Washington
06.2025 - Current
- Provide protective services for a federal government facility in compliance with Department of Homeland Security and NIH security protocols.
- Conduct patrols, access control, and screening procedures to ensure the safety of federal employees, contractors, and visitors.
- Monitor security systems, detect and report suspicious activity, and enforce facility rules and regulations.
- Respond to emergencies and incidents, coordinating with law enforcement and emergency personnel as needed.
- Complete detailed incident and activity reports in accordance with federal documentation standards.
- Maintain professional conduct and situational awareness in high-security environments.
Case Manager
The National Center for Children and Families
Washington
04.2025 - 10.2025
- Assisted families in the Navigation Program to identify and secure housing options meeting HUD rent reasonableness standards.
- Created comprehensive biopsychosocial assessments and individualized service plans to address families' needs and housing barriers.
- Guided families through housing readiness, landlord engagement, and application processes.
- Collaborated with internal teams and external partners to secure resources and support services.
- Maintained accurate documentation of case progress, housing placements, and client milestones.
- Provided crisis intervention support during emergencies or critical situations.
- Conducted home visits to assess the safety of children and their living environment.
Case Manager
East River Family Strengthening Collaborative
Washington
12.2022 - 10.2025
- Supported clients in temporary housing through individualized housing plans.
- Applied trauma-informed care and motivational interviewing to guide treatment planning.
- Partnered with legal, financial, and housing agencies to transition clients into permanent housing.
- Documented case progress per confidentiality standards.
- Contributed to interdisciplinary team meetings and community engagement initiatives.
Concierge
Bozzuto
Washington
12.2022 - 11.2023
- Delivered front-desk services while ensuring compliance with fair housing guidelines.
- Managed building communications and coordinated resident events.
- Handled guest inquiries, resolved resident issues, and supported building operations.
- Coordinated with management, leasing, and maintenance teams to address resident needs.
- Managed package deliveries, reservations, and other resident amenities.
Social Worker Case Manager
St. Ann's Center for Children, Youth and Families
Hyattsville
06.2022 - 12.2022
- Conducted assessments and developed personalized service plans for residents.
- Facilitated family meetings to discuss progress and challenges in care plans.
- Facilitated team meetings and coordinated care among families and external agencies.
- Monitored progress and evaluated program outcomes to improve service quality.
- Monitored client progress and adjusted interventions as necessary.
- Provided crisis intervention services in emergency situations.
Family Support Worker
R.I.S.E Family Services
Laurel
06.2021 - 05.2022
- Supported at-risk youth and families with counseling, psychoeducation, and crisis intervention.
- Developed treatment plans focusing on holistic development.
- Led evidence-based staff training programs to strengthen team performance.
- Conducted assessments to identify family strengths and challenges.
- Maintained accurate records of client progress including documentation of services provided.
Community Support Worker
Neighbors Consejo
Washington
04.2020 - 05.2022
- Developed client recovery goals based on social determinants of health.
- Maintained detailed case records and ensured continuity of care post-discharge.
- Educated clients on available community resources and services.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Assisted clients in developing life skills and independent living abilities.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Conducted home visits to assess client needs and provide guidance and resources.
Client Service Specialist
Banfield Animal Hospital
06.2020 - 02.2022
- Scheduled appointments, maintained records, and supported clinical flow.
- Educated clients on preventative pet care and handled transactions.
- Communicated with patients to gather medical histories and insurance information.
- Collaborated with medical staff to ensure smooth clinic operations and workflows.
- Educated patients on treatment plans and follow-up procedures effectively.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
Patient Service Coordinator
George Washington Medical Faculty Associates
Washington
12.2017 - 12.2019
- Provided administrative support for patient care coordination and scheduling.
- Ensured accuracy and confidentiality in medical documentation.
Special Police Officer
Allied Universal Security
Washington
09.2015 - 12.2018
- Conducted patrols, enforced building regulations, and completed incident reports.
Rapid Re-Housing Case Manager
Housing Up
Washington
09.2016 - 12.2017
- Supported families transitioning to permanent housing.
- Conducted monthly home visits and maintained detailed HMIS documentation.
- Fostered positive landlord-tenant relationships.
Education
Master of Social Work -
Howard University
Washington, DC01.2022
Bachelor of Social Work -
University of the District of Columbia
Washington, DC01.2019
Skills
- Case management and service planning
- Federal security operations
- Trauma-informed care and motivational interviewing
- Biopsychosocial assessment
- Crisis intervention
- Housing navigation (HUD guidelines)
- Data collection and documentation
- Team collaboration and leadership
- DLA-20 assessment
- Effective communication (oral and written)
- Project management
- Client advocacy
- Strategic planning
Timeline
Federal Security Guard
NIH Paragon Security
06.2025 - Current
Case Manager
The National Center for Children and Families
04.2025 - 10.2025
Case Manager
East River Family Strengthening Collaborative
12.2022 - 10.2025
Concierge
Bozzuto
12.2022 - 11.2023
Social Worker Case Manager
St. Ann's Center for Children, Youth and Families
06.2022 - 12.2022
Family Support Worker
R.I.S.E Family Services
06.2021 - 05.2022
Client Service Specialist
Banfield Animal Hospital
06.2020 - 02.2022
Community Support Worker
Neighbors Consejo
04.2020 - 05.2022
Patient Service Coordinator
George Washington Medical Faculty Associates
12.2017 - 12.2019
Rapid Re-Housing Case Manager
Housing Up
09.2016 - 12.2017
Special Police Officer
Allied Universal Security
09.2015 - 12.2018
Master of Social Work -
Howard University
Bachelor of Social Work -
University of the District of Columbia