Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Chanae Phipps

Chanae Phipps

Palm Bay,FL

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Associate, Application Developer

L3Harris
07.2021 - 12.2021
  • Providing support for developers including servicing tickets in the support queue, and helping clients through email and instant messages with issues.
  • Resolving client issues in a timely manner.
  • Greeted customers and offered assistance for increased customer satisfaction
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties

Purchasing Manager

Ultimate Branding Limited
03.2016 - 04.2021
  • Order management including communication with client from start to completion and overseas suppliers.
  • Creation and management of social media presence.
  • Managed company administrative processes.
  • Creation of graphics to aid in lead generation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.

Administrative Assistant

Ultimate Branding Limited
10.2013 - 03.2016
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Data Entry/Customer Service

Sure Loyalty
09.2012 - 10.2013
  • Answered a constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Verified the accuracy of data entered into the system to produce error-free reports.
  • Completed data entry tasks with accuracy and efficiency.
  • Used computer software to store and retrieve data.

Education

Enrolled in Certification - Google UX Design Professional Certificate

Coursera
2023

Bachelor of Science - Computing & Information Technology

University of Technology
Kingston, Jamaica
11.2011

Skills

  • Verbal and Written Communication
  • Customer Support
  • Time Management
  • Social Media Platforms
  • Employee Training
  • Supplier Relations
  • Purchase Order Monitoring
  • Logo Design
  • Adobe Creative Suite
  • Invoice Processing
  • Word Processing
  • Support Services

Timeline

Associate, Application Developer

L3Harris
07.2021 - 12.2021

Purchasing Manager

Ultimate Branding Limited
03.2016 - 04.2021

Administrative Assistant

Ultimate Branding Limited
10.2013 - 03.2016

Data Entry/Customer Service

Sure Loyalty
09.2012 - 10.2013

Enrolled in Certification - Google UX Design Professional Certificate

Coursera

Bachelor of Science - Computing & Information Technology

University of Technology

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Chanae Phipps