Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Chanara Herbert

Snellville,GA

Summary

Dynamic leader with a proven track record at Flourish Luxe Cosmetics LLC, excelling in operational strategy and customer engagement. Expertise in policy compliance and customer service excellence drives results through innovative marketing and effective team training. Enhanced brand visibility and fostered customer loyalty through strategic initiatives.

Overview

7
7
years of professional experience

Work History

CEO

Flourish Luxe Cosmetics LLC
Atlanta, GA
09.2018 - Current
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Developed attractive and engaging print and digital ads.
  • Drafted and edited interesting press releases for each event, contest or promotion.
  • Wrote strong advertising copy for use in email blasts, social media posts and online ads.

Customer Service Specialist

U.S. Bank
Atlanta, GA
01.2022 - 11.2024
  • Resolved customer inquiries and concerns, ensuring high-quality service and performance benchmarks.
  • Developed solutions for new and long-standing customers, addressing concerns effectively.
  • Assisted customers in establishing payment plans to bring accounts current.
  • Reduced customer service wait times to minimize complaints.
  • Facilitated dispute resolution for fraudulent charges, enhancing customer trust.
  • Analyzed cardmember accounts, identifying issues and implementing resolutions.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Barista Shift Supervisor

Children's Healthcare of Atlanta
Atlanta, GA
01.2019 - 03.2020
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.

Education

High School Diploma -

Edison Career And Technology High School
Rochester, NY
06.2011

Skills

  • Policy and procedure compliance
  • Food plating and presentation
  • Safe food handling practices
  • Kitchen operations management
  • Data entry accuracy
  • Customer service excellence
  • Needs assessment and understanding

Education and Training

other,other

Timeline

Customer Service Specialist

U.S. Bank
01.2022 - 11.2024

Barista Shift Supervisor

Children's Healthcare of Atlanta
01.2019 - 03.2020

CEO

Flourish Luxe Cosmetics LLC
09.2018 - Current

High School Diploma -

Edison Career And Technology High School

Similar Profiles

CREATE PROFILE
Chanara Herbert