Chanara Luster
Clermont
Summary
Competent, dynamic individual seeking a position in the medical and customer service fields to maximize profitability and customer satisfaction. Extremely productive in high volume and high stress environment with excellent organizational skills.
Overview
4
4
years of professional experience
Work History
Assistant Account Manager
Allied Universal Security Services
10.2025 - Current
- Coordinated communication between clients and internal teams to enhance service delivery.
- Assisted in developing account strategies to meet client needs and expectations.
- Monitored project timelines and deliverables, ensuring adherence to deadlines and quality standards.
- Conducted market research to identify new opportunities and improve competitive positioning.
Front Desk Receptionist
Allied Universal Security Services
08.2025 - 10.2025
- Managed visitor check-in and check-out procedures, ensuring a welcoming first impression.
- Answered multi-line phone system efficiently, directing calls to appropriate departments.
- Maintained accurate appointment scheduling using electronic calendar systems.
- Provided administrative support by organizing files and managing office supplies inventory.
- Assisted in resolving guest inquiries, enhancing customer satisfaction through effective communication.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Security Officer
Allied Universal Security Services
05.2025 - 08.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Conducted regular patrols to identify and address potential security risks.
- Implemented access control procedures to manage entry points effectively.
- Maintained accurate logs of daily activities, ensuring clear communication of events.
- Trained new personnel on security protocols and procedures for operational consistency.
- Collaborated with management to develop strategies for improving workplace safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Agent
Teleperformance
08.2024 - 04.2025
- Respond to telephone inquiries.
- Provide quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups.
- Providing excellent quality customer service and other duties as assigned.
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
Sales Associate
Alter Native
03.2024 - 05.2024
- Counted and balanced cashier draws.
- Greet customers promptly and responded to questions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environment.
- Assist with any incoming calls.
- Assist with inventory to maintain count of items in store.
Patient Financial Representative & Business Office Representative
Joe Dimaggio Children's Hospital
08.2022 - 12.2023
- Verify all patient demographics and update any information as needed.
- Greet and assist patient’s providing excellent customer service as to what their needs are.
- Verify member eligibility and benefits.
- Collect copayments and scan all necessary documents.
- Answer any incoming phone calls and address patient inquiries.
- Communicate information and important details to other medical care staff.
- Referrals
Assistant Manager
Firehouse Subs
03.2022 - 07.2022
- Managed store cash intake with high accuracy and prepared daily bank accounts.
- Supervised task, including implementations, employee reviews, training, and scheduling for staff.
- Completed end of day Inventory
- Balanced registers at the end of the day.
- Carefully prepare weekly payroll.
- Greet customers in a timely manner.
- Keep dining area clean with effective oversight and crew assignments.
- Answer customer service issues quickly and ensure total satisfaction from all guests.
Package Handler
FedEx
12.2021 - 02.2022
- Scanned and organized packages for assigned trucks.
- Made notes of damaged packages during the sorting process.
- Loaded and unloaded packages from assigned trucks.
- Order picking and processing.
- Sorted packages according to its destination
- Fragile item handling
Customer Service Agent
Inktel Contact Center Solutions
08.2021 - 11.2021
- Respond to telephone inquiries.
- Provide quality service to customers and associates inquiring about the availability of products or status orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product information and availability.
- Recommended solutions within customer budgets and proactively followed up with all leads.
Education
High School Diploma -
Mater Academy Charter Middle/High School
08.2021
Skills
- Proficient in Microsoft Windows, Word, & PowerPoint
- Organized and efficient multi-tasker
- Leadership skills
- Adaptability and flexibility
- Teamwork skills
- Payroll administration
- Time management
- Reliability
- Excellent communication
Timeline
Assistant Account Manager
Allied Universal Security Services
10.2025 - Current
Front Desk Receptionist
Allied Universal Security Services
08.2025 - 10.2025
Security Officer
Allied Universal Security Services
05.2025 - 08.2025
Customer Service Agent
Teleperformance
08.2024 - 04.2025
Sales Associate
Alter Native
03.2024 - 05.2024
Patient Financial Representative & Business Office Representative
Joe Dimaggio Children's Hospital
08.2022 - 12.2023
Assistant Manager
Firehouse Subs
03.2022 - 07.2022
Package Handler
FedEx
12.2021 - 02.2022
Customer Service Agent
Inktel Contact Center Solutions
08.2021 - 11.2021
High School Diploma -
Mater Academy Charter Middle/High School