Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Chanbrail Johnson

Chanbrail Johnson

Raleigh,NC

Summary

Innovative technology professional with several years of experience. I’m Skilled in enhancing systems and aligning technical solutions with business objectives I’ve Achieved significant revenue growth through effective motivational coaching.

  • I Like To Resolve conflicts with empathy and maintaining professionalism under pressure, ensuring client satisfaction and clarification in any situation .
  • I Focus on Highly effective mentor driven to assess individual and group performance to implement improvements
  • set goals and make sure I achieve them.

Hardworking ,Successful at improving sales procedures to streamline and strengthen processes.

  • Multifaceted leader with analytical and diligent approach to building and leading strong teams.
  • Willingness to take on added responsibilities to meet team goals.
  • Experienced leader with strong background in achieving strategic objectives.
  • From start to finish contributed to organizational growth and success.

Overview

3
3
years of professional experience
1
1

Customer support

Work History

Sales Manager - FT/PT Work From Home

Sales Manager Association
04.2025 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built relationships with customers and community to establish long-term business growth.

Remote Customer Service Representatives

Globe Life Insurance
08.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Unarmed Security Officer

Northern VA Community College
01.2022 - 08.2024
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
  • Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
  • Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Enhanced safety by conducting thorough and regular patrols of the premises.

Education

Dental Hygienist - Dental Hygiene

Wake Technical Community College
Raleigh, NC

Skills

  • Leadership
  • Interpersonal communication
  • Analytical thinking & Innovation
  • Time management Skills
  • Artificial intelligence
  • Fast Learner
  • Sales strategy development
  • Prospecting skills
  • Independence
  • Hospitality skills
  • Patience
  • Adaptability and flexibility
  • Technical skills

Certification

-Certified Lodging Security Officer

-Physical Security Certification

Timeline

Sales Manager - FT/PT Work From Home

Sales Manager Association
04.2025 - Current

Remote Customer Service Representatives

Globe Life Insurance
08.2024 - 03.2025

Unarmed Security Officer

Northern VA Community College
01.2022 - 08.2024

Dental Hygienist - Dental Hygiene

Wake Technical Community College

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