CHANBRYA MOORE

• Lead cross-functional spare parts projects, reducing downtime, and optimizing resource allocation.
• Analyzed data to improve inventory levels, cut costs, and increase availability for critical maintenance.
• Drove collaboration across departments to ensure on-time project delivery.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

• Oversaw service operations, achieving a 30% increase in customer satisfaction within six months.
• Managed budgets and implemented cost-saving strategies, ensuring optimal resource allocation.
• Introduced new tools and technologies, improving team productivity, and reducing response times by 20%.
• Developed and executed strategic initiatives, boosting client retention and service quality.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Prepared reports on service performance metrics and key indicators for management review.

• Streamlined order processing procedures, reducing turnaround time by 15%.
• Resolved escalated customer issues, achieving a 95% satisfaction rate.
• Collaborated with logistics teams to improve order accuracy and delivery efficiency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed daily shipments and tracked logistics to ensure timely deliveries.es.
• Produced daily reports, enhancing performance visibility, and process improvements.
• Improved shipping operations, contributing to higher customer satisfaction.
• Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.

• Facilitated international order processing, ensuring compliance and on-time delivery.
• Streamlined correspondence and documentation, improving response times and operational efficiency.
• Managed complex documentation requirements for various export markets to facilitate seamless transactions.
• Enhanced client satisfaction by efficiently coordinating export processes and ensuring timely deliveries.
• Developed strong knowledge of import/export laws, enabling accurate guidance for clients navigating complex regulations.

• Resolved customer inquiries, ensuring timely order processing and accurate billing.
• Tracked and expedited orders, enhancing delivery accuracy and customer satisfaction.
• Managed clerical tasks, including phone operations and visitor correspondence.
• Improved customer resolution efficiency, leading to higher client retention rates.

• Coordinated Lowes delivery services, ensuring timely dispatch and customer satisfaction.
• Developed tracking spreadsheets for drivers, enhancing delivery efficiency and communication.
• Facilitated contract carrier operations, streamlining delivery and installation processes.
• Monitored delivery statuses, resolving issues to maintain high service standards.
• Collaborated with market managers to optimize delivery schedules and improve service outcomes.

• Handled customer accounts, resolving billing and technical issues efficiently.
• Enhanced customer satisfaction by providing comprehensive support.
• Utilized problem-solving skills to address account retention challenges.
• Achieved measurable improvements in client retention rates.
• Collaborated with team to streamline account management processes.

Currently completing the online Project Management Professional Course with a certification date of October 2025.