Chance Blankenship
Summary
Results-driven professional with a proven ability to exceed goals through strategic leadership and innovative solutions. Thrives in dynamic environments, leveraging problem-solving expertise and exceptional communication to drive operational success and elevate customer satisfaction. Known for inspiring teams, building strong client relationships, and delivering measurable growth. Ready to bring passion, strategic vision, and impactful results to new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
SBM Management
03.2024 - Current
- Managed employee-related matters, including labor relations, turnover reduction, and fostering a culture of diversity and inclusion.
- Oversaw and allocated a budget exceeding $7 million, ensuring fiscal responsibility and alignment with organizational objectives.
- Directed a team of 70 employees, including 3 supervisors and 6 team leads, with a focus on effective leadership and performance management.
- Established and enforced safety protocols, conducting daily safety talks to cultivate a culture prioritizing workplace safety and compliance.
- Supervised the operations of a 4-million-square-foot facility, encompassing cleaning, maintenance, and operational efficiency.
- Procured a wide range of cleaning equipment, from basic tools to machinery valued up to $50,000, ensuring operational readiness and cost efficiency.
Corporate Operations Support Specialist
SEKO Logistics
05.2022 - 11.2023
- Spearheaded the creation and implementation of company-wide Standard Operating Procedures, achieving organization-wide workflow optimization and measurable efficiency gains.
- Successfully managed and trained offshore teams, elevating customer service standards and boosting satisfaction metrics through targeted initiatives.
- Designed and deployed a cutting-edge ticketing system, slashing response times by 30% and enhancing overall client experience.
UPS Asset Operations Representative
Coyote Logistics, UPS
06.2021 - 05.2022
- Directed the scheduling and execution of over 8,000 asset repositioning tasks, optimizing operational workflows and delivering exceptional client outcomes.
- Collaborated with high-level stakeholders within multi-billion-dollar supply chain networks, ensuring the reliable and timely transportation of critical assets.
- Delivered consistent financial success, contributing over $1 million in monthly sales and securing $200,000+ in gross margin through innovative strategies and relationship management.
UPS PEAK Regional Manager (Seasonal)
Coyote Logistics, UPS
01.2019 - 01.2022
- Successfully coordinated the delivery of 66,000+ shipments to East Coast hubs during the 2021-2022 season, maintaining exemplary service levels.
- Drove significant financial results, generating $87 million in net revenue and enhancing profitability with a $10 million gross margin contribution.
Customer Sales Representative
Coyote Logistics, UPS
05.2020 - 05.2021
- Achieved a 15% increase in sales revenue by leveraging proactive account management and strategic up-selling approaches.
- Oversaw 37 key accounts, generating $126,000 in average monthly sales through tailored solutions and exceptional service delivery.
Carrier Sales Representative
Coyote Logistics, UPS
07.2019 - 05.2020
- Spearheaded business growth by combining effective cross-selling, outstanding customer service, and high-volume cold calling, resulting in substantial revenue increases.
- Cultivated and managed 120 key customer relationships, achieving $200,000 in monthly revenue through tailored solutions and proactive communication.
Education
Bachelor of Arts - Marketing & Logistics
Central Michigan University
Mount Pleasant, MI07.2019
Skills
- Communication skills
- Computer literacy
- Time management
- Leadership
- Employee coaching
- Organizational skills
- Cross-functional coordination
- Cost reduction
- Operational excellence
- Workforce planning
- Hiring and onboarding
- Data analysis
Certification
- CargoWise Certified Professional
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Senior Manager in Training (SMIT) - Certification of Completion.
- Forklift Certification
Timeline
Senior Operations Manager
SBM Management
03.2024 - Current
Corporate Operations Support Specialist
SEKO Logistics
05.2022 - 11.2023
UPS Asset Operations Representative
Coyote Logistics, UPS
06.2021 - 05.2022
Customer Sales Representative
Coyote Logistics, UPS
05.2020 - 05.2021
Carrier Sales Representative
Coyote Logistics, UPS
07.2019 - 05.2020
UPS PEAK Regional Manager (Seasonal)
Coyote Logistics, UPS
01.2019 - 01.2022
- CargoWise Certified Professional
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Senior Manager in Training (SMIT) - Certification of Completion.
- Forklift Certification
Bachelor of Arts - Marketing & Logistics
Central Michigan University
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