Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chance Braveheart

Grand Junction,CO

Summary

Seasoned General Manager specializing in retail management. Bringing 20 years of high volume retail experience. With 6 years of specialty departments, store with a store. Polished and high-energy professional skilled at training associates on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Experienced and energetic management professional holding a strong financial and operational background, with a proven track record of increased sales and profit year after year. Specializing in driving sales and profit increases. Versed with operating complex stores with a proven track record of delivering top quartile sales and profit.

Overview

26
26
years of professional experience

Work History

Store Manager

Kohl's
Fort Collins, CO
05.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.

General Manager

Riddle's Jewelry
Grand Junction , CO
10.2021 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly, while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Recruited, interviewed, and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets, and measuring results.
  • Created schedules and monitored payroll to remain within budget.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Store General Manager

JCPENNEY
Grand Junction, CO
06.2017 - 10.2021
  • Improved year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Developed and maintained relationships within the community, customers and suppliers through continual communication and partnership.
  • Organized budgets, oversaw P&Ls and exceeded margin targets consistently to stay on track with growth plans.
  • Assessed financial statements and reports to evaluate areas of opportunity to drive high performance, develop targeted improvements and implement changes resulting in increased sales and profit over plan.
  • Increased sales the first year by $1,000,000 over the previous year by establishing goals, overseeing performance and delivering a customer centered culture in store.
  • Held weekly meetings with management to identify techniques to overcome sales obstacles and celebrating wins.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Leveraged social media and brand marketing to increase customer traffic flow.
  • Team building and growing talent within the company.
  • Community and customer service-oriented mind set.
  • POS systems knowledgeable.
  • Ability to mediate disputes and resolve issues within a timely manner.
  • Inventory control procedures, with and ability to eliminate shrink.
  • Loss prevention comprehension skills while knowing that safety is most important.
  • Listening skills and energetic self-starter.
  • Retail merchandising expertise with the ability to think outside the box when needed.
  • MS Office proficient.
  • OSHA - work place safety Results-oriented.
  • Store daily tours to ensure that the store environment and store standards are at company expectation.
  • Build customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Maintained friendly and professional community and customer interactions.

Co-Manager

WAL-MART
Elko, NV
08.2003 - 06.2017
  • Driving sales increases by designing displays to make the store experience a great experience; along with arranging items in a favorable position in the store for optimal sales.
  • Managing inventory through company rolled out programs.
  • Hiring and firing.
  • Meeting goals of recruiting to retain and develop associates.
  • Implementing and executing company programs within a timely manner while improving store standards.
  • Scheduling accuracy to fit the needs of customers and meet peak business times.
  • Holding daily and weekly store communication meetings, to ensure that store associates responsibilities were defined and understood.
  • Communicating pertinent information to the team.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Analyzed sales data, including profit and loss statements, to compose store budget that cut costs.
  • Recruited, hired and trained associates to develop productive team with excellent product knowledge.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.

Talent Search Assistant

ARIZONA WESTERN COLLEGE
Yuma, AZ
03.2000 - 06.2003
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
  • Traveled with the manager to take notes and dictation at meetings.

Sales associate

SALVATION ARMY
Yuma, AZ
01.1999 - 02.2000
  • Helped customers select products that best fit their personal needs.
  • Processed all sales transactions accurately and in a timely fashion.
  • Maintained visually appealing and effective displays for the entire store.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Built and maintained effective relationships with peers and upper management.

Education

BACHELOR OF ARTS - BUSINESS MANAGEMENT

Strayer University
Online
2007

ASSOCIATE OF ARTS - BUSINESS MANAGEMENT

Arizona Western College
Yuma, AZ
2002

MASTER OF ARTS - BUSINESS MANAGEMENT

Strayer University
Online

HIGH SCHOOL DIPLOMA -

Yuma High School
Yuma, AZ

Skills

  • Community Focused
  • Relationship building and management
  • People oriented
  • Order management
  • Maximizing profitability
  • Sales expertise
  • Merchandising
  • Staff training and development
  • Excellent customer service skills
  • Product and service sales
  • Training and mentoring
  • Customer Relations
  • Staff Management
  • Financial operations management
  • Goals and performance
  • Strategic thinker
  • Personnel development
  • Vendor management
  • Team leadership and coaching
  • Customer-oriented
  • Team Building
  • Goldsmith

Accomplishments

  • Worked to connect with the community by holding several events such as a fashion show for the Highland Village Nursing Home.
  • Store raised funds to help the local flood victims of Elko county.
  • Held several cook out events for the community as a sign of community appreciation.
  • The store associates participated in the local Clean up Green up day each year in during my time in the Elko community.
  • Several products from the store was donated to Stuff the Bus to help local families in need of cloths, The Elko NV, JCPenney was the destination HUB for the local items to be dropped off.
  • The store has partnered with NewMont Mining to provide foster Children with clothes and toys for Christmas.
  • While at JCPenney the Elko NV, helped in start up of a local non profit organization called Elko's Foster Closet. I provided hangers, fixtures, and essential clothing product for foster children.
  • JCPenney has worked with the local Elko Veterans to help raise awareness to veterans in need and or services they might need.
  • During my time with my current company I worked to connect with the community by planning annual events such as a fashion show for the Highland Village Nursing Home for 2 years and was planning the 3 annual fashion show.
  • Partnered with the "Marauders" to host a car show within the mall in Elko NV.

Timeline

Store Manager

Kohl's
05.2024 - Current

General Manager

Riddle's Jewelry
10.2021 - Current

Store General Manager

JCPENNEY
06.2017 - 10.2021

Co-Manager

WAL-MART
08.2003 - 06.2017

Talent Search Assistant

ARIZONA WESTERN COLLEGE
03.2000 - 06.2003

Sales associate

SALVATION ARMY
01.1999 - 02.2000

BACHELOR OF ARTS - BUSINESS MANAGEMENT

Strayer University

ASSOCIATE OF ARTS - BUSINESS MANAGEMENT

Arizona Western College

MASTER OF ARTS - BUSINESS MANAGEMENT

Strayer University

HIGH SCHOOL DIPLOMA -

Yuma High School

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