Chance Brewer

• Responsible for all software and hardware implementation, support, and roll out within logistics division
• Handle invoicing for logistics division
• Handle all new customer and vendor setup
• Managed all email services for the logistics division
• Developed operational processes for handling new customers, to ensure customer standards were met while simultaneously ensuring costs were kept manageable for the terminals
• Responsible for the division's TMS
• Paired with Descartes to manage software suites required by customers for processing; PCSTrac, RDS, and RetailScan
• Ensuring terminals are up to date with procedures and meet requirements outlined by customers & Descartes
• Manage month-end processes and reporting, in collaboration with our corporate team for building final P&L's for division
• Collaborate with VP for yearly budgeting of terminal needs
• Assess weekly revenue & expense reporting from terminals and look for areas of improvement
• Provide coverage for transportation and terminal managers on leave to ensure operations continue to run smoothly
• Identify areas of opportunity at the terminal level in coordination with VP and terminal managers
• Consistently meeting customer KPI standards across the board in collaboration with terminal managers and VP of operations
• Assist with the training of new terminal managers, guaranteeing they have the tools needed for success.
• Enhanced and reconstructed computer systems to increase efficiency.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Provided leadership and support for IT department.
• Installed system updates to address vulnerabilities and reduce security issues.

Guest Service Supervisor:

• Assist management with varying administrative tasks.

• Daily Paperwork, deposits, serving as evening MOD.

• Encouraging and coaching team members

• Inventory count and ordering supplies for front desk and kitchen.

• Handling escalated guest complaints and working towards an agreement to ensure guest satisfaction.

• Assisting with the collection of past due balance for A/R accounts

• Ensuring accuracy and efficiency during the guest check in process

• Responsible for safe cash handling, balancing the cash drawer and making deposits.

• Training new team members on company policies and the standards of working as a guest service agent

• Entrusted with handling guest complaints and ensuring the guest leaves satisfied.

Breakfast & Dinner Bistro:

• Preparing and serving food to hotel guests

• Responsible for cleaning and ensuring there is organization in the kitchen area.

• Ensuring guests enjoyed their meals.

• Training new employees in the operations of the kitchen.

Bartender:

• Serving alcoholic beverages to the guest and ensuring they do not exceed 3 drinks per guest.

• Responsible for safe alcohol handling and ensuring no guest is served if they show signs of severe intoxication.

• Training new employees on their role as bartender

Maintenance:

• Responsible for general hotel upkeep, room maintenance, work orders and other tasks assigned by management.

• Responsible for ensuring the pool and spa are clean and ensuring chemicals are in balance.

• Responsible for retrieving, ticketing, and loading product
• Preparing it to be sent to sewing department
• Training new hires on proper handling techniques for product
• Ensuring new hires are using company equipment safely.

Housekeeping Lead:

• Responsible for operations within the housekeeping department

• Training new members in company policies and procedures to ensure a clean hotel.

• Inspecting rooms daily and ensuring they were up to company standards.

• Worked closely with the HR Department to ensure new and current team members were up to date on Blood-borne Pathogens certification.

• Maintaining the front lobby, fitness center, spa, hallways, and pool areas

• Worked with manager on scheduling needs for each week

Security Officer:

• Responsible for the safety of employees, guest, company property

• Monitoring the bar area on busy nights and ensuring safe alcohol handling

• Worked closely with Mishicot Police to prevent drinking and driving.

• Responsible for the cash handling for bartenders, servers, front desk clerks, and guest

• Handled nightly auditing and ensuring POS systems were correctly shut down
• Prepared morning coffee and continental breakfast for hotel guests.

• Ensuring product was properly stocked and replenished on a nightly basis
• Tasked with maintaining an organized cooler and freezer during quarterly blitzes.