Chance Bridges
Amarillo
Summary
Dynamic and results-driven professional with extensive experience at Aramark, excelling in food safety and customer satisfaction. Proven track record in staff training and inventory management, enhancing operational efficiency and service quality. Adept at fostering team collaboration and implementing effective strategies to elevate dining experiences and drive profitability.
Overview
12
12
years of professional experience
Work History
Residential Dining Hall Manager
Aramark
Canyon
11.2023 - Current
- Supervised daily dining hall operations, ensuring quality service and adherence to health regulations.
- Coordinated catering events and private parties, managing logistics and customer requests effectively.
- Maintained cleanliness and organization of dining hall and kitchen facilities, promoting a welcoming atmosphere.
- Organized staff meetings and trained employees on proper food safety and handling procedures.
- Implemented cashiering policies and procedures to maximize profitability while minimizing losses from theft or fraud.
- Maintained daily records of food costs, labor hours, and other operational expenses.
- Reviewed customer feedback surveys to identify areas needing improvement or increased customer satisfaction ratings.
- Monitored inventory levels and tracked usage of supplies to maintain cost efficiency.
Service Advisor
AutoNation
Amarillo
01.2021 - 11.2023
- Coordinated with technicians to ensure timely completion of service work and customer satisfaction.
- Maintained detailed records of service history and warranty claims for accuracy and follow-up.
- Educated customers on vehicle maintenance practices and service recommendations.
- Managed customer interactions to foster a positive service experience and build long-term relationships.
- Scheduled follow-up appointments to ensure customer retention and ongoing service needs.
Service Sales Representative
Cintas
01.2021 - 09.2022
- Service over 100 accounts weekly.
- Ensure customers' needs are met to the highest standard.
- Up-sale product to customers
- Transport $25,000 - $35,000 worth of product.
- Maintain cleanliness standards.
General Manager
Señor Chubbys
Amarillo
01.2020 - 01.2021
- Create Schedule for over 40 employees
- Placing order for food and supplies
- Overseeing all service from open to close
- Maintain customer satisfaction and welcoming environment
- Ensure quality service, food, and experience
- Interviewing and hiring all employees
- Managed vendor relationships to secure high-quality products at competitive prices, optimizing inventory levels.
- Monitored financial performance through regular analysis of sales reports and budget forecasts.
- Analyzed customer feedback to develop actionable strategies for improving service delivery.
Front of House Manager/kitchen manager
Texas Firehouse
03.2014 - 12.2020
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Placed and tracked more than $30,000 in monthly orders.
- Supervised staff of 35 through motivational coaching and effective training programs for service and sales techniques.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with company standards.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Coordinated daily front of house operations to ensure a seamless dining experience for guests.
Education
General Education -
Tascosa High School
Amarillo01.2007
Skills
- Food safety
- Inventory management
- Staff training
- Customer satisfaction
- Vendor management
- Financial analysis
- Service excellence
- Team building
- Hiring and onboarding
- Menu planning
- Budgeting and cost control
- Scheduling and rostering
- Restaurant operations
- Operations management
Timeline
Residential Dining Hall Manager
Aramark
11.2023 - Current
Service Advisor
AutoNation
01.2021 - 11.2023
Service Sales Representative
Cintas
01.2021 - 09.2022
General Manager
Señor Chubbys
01.2020 - 01.2021
Front of House Manager/kitchen manager
Texas Firehouse
03.2014 - 12.2020
General Education -
Tascosa High School