Chance Castel
Hilliard,OH
Summary
Retail operations leader with 4+ years of progressive experience, advancing from Customer Service Representative to General Manager. Recognized for improving store performance, driving sales growth, reducing loss, and developing high-performing teams in fast-paced retail environments. Strong background in operations, customer service, and profitability-focused leadership.
Overview
4
4
years of professional experience
Work History
General Manager
Speedway
Hilliard
01.2026 - Current
- Returned to General Manager role after successfully completing special assignment that reduced daily loss from over $900 to under $300 across 3 consecutive audits at highest loss store in district.
Store Leader on Special Assignment
Speedway
Columbus
07.2025 - 01.2026
- Selected by District Leadership for a special assignment at the highest loss store in the district of 13 Speedway stores, reduced loss from $900+ dollars per day, down to less than $300 and sustained results across three consecutive audits.
- Initiated weekly counts of high loss items to address previous audit findings
- Internal controls of cigarettes, tobacco, alcohol… etc. in detailed inventory control
- Performed daily cigarette counts
- Re-arranged store floor plan and planograms, including but not limited to. positioning bagged candy at the register to enhance visibility and reduce loss
- Managed cash handling procedures
- Detailed item-by-item inventory control
- Implementation of a daily inventory count of food service items to identify missed opportunities, whether it be missed write offs, or internal theft
- Assisted district manager on various projects, including but not limited to; Asset Protection Current Situation Analysis surveys, Sales Plan surveys, assisting other GMs with loss control procedures, oversaw audits and put best practices in place where they were not.
General Manager
Speedway
Hilliard, Ohio
08.2023 - 07.2025
- Managed daily business operations, including staffing, scheduling, payroll, inventory control, customer service, and sales, to ensure seamless execution.
- Oversaw daily operations to enhance store management efficiency.
- Trained and mentored staff on customer service best practices.
- Analyzed sales data to optimize product placement and promotions.
- Reviewed financial statements and sales reports to assess productivity and track goal achievement.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed food service program through teaching and training employees how to effectively and efficiently prepare fresh food, and maintain the cleanliness of food service equipment.
- Sales increase of 35% in 2024 compared to previous year 2023 sales per day.
Assistant Store Manager
Speedway
Grove City, Ohio
11.2022 - 08.2023
- Managed daily cash handling processes and resolved discrepancies.
- Delegated work to staff, setting priorities and goals.
- Executed opening, closing, and shift change functions to ensure consistent operational standards.
- Managed inventory levels and organized product displays to enhance customer engagement.
- Provided mentorship to customer service representatives to encourage their professional development.
- Ensured fresh food availability and kitchen maintenance and cleanliness at all times.
Customer Service Representative
Speedway
Columbus, Ohio
04.2022 - 11.2022
- Resolved customer complaints with empathy, enhancing overall customer satisfaction.
- Built strong relationships with customers through personalized assistance, fostering loyalty and repeat business.
- Monitored inventory levels to ensure fresh food products were available for customers.
- Processed transactions accurately and efficiently at the register.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness and organization of the store environment.
- Stocked shelves and ensured product availability for shoppers.
- Managed vault products and ensured proper rotation, maintaining fresh product availability for customers.
Education
Columbus Alternative High School
Columbus, OhioSkills
- Sales optimization
- Budget management
- Profit and loss accountability
- Operational efficiency
- Inventory control
- Loss prevention
- Staff training
- Performance evaluation
- Schedule management
- Team leadership
- Problem solving
References
- Christopher Lopatowicz | Account Manager | Superior Beverage Group | 740-424-1099
- Matthew Timmons | Territory Account Manager | G&J Pepsi | 614-314-0657
Timeline
General Manager
Speedway
01.2026 - Current
Store Leader on Special Assignment
Speedway
07.2025 - 01.2026
General Manager
Speedway
08.2023 - 07.2025
Assistant Store Manager
Speedway
11.2022 - 08.2023
Customer Service Representative
Speedway
04.2022 - 11.2022
Columbus Alternative High School