Chance Chighizola

• Highly intensive team environment in which I learn to gather data by research public and private sectors for information.
• I learned to compile information into readable and actionable intelligence.
• I then learned to present that actionable intelligence to major authorities and suggest plans of action.
• Top Secret Security clearance.

• Took calls from Sweetwater clients to troubleshoot and fix both software and hardware issues related to Sweetwater merchandise.
• Thesse issues inlcuded account suspensions, missed payments on select financed items, computer system and software malfunctions, Music equipment and software issues and Sale/Transaction issues or returns.
• Provided training on product use, installation, maintenance, troubleshooting, and repair procedures.

• Organized regular customer visits to demonstrate the value of our products and services.

• Managed accounts by providing ongoing support throughout the sales process from initial contact to contract signing.

• Identified target markets for new products based on customer needs assessments.

• Negotiated contracts with potential clients to maximize profits while meeting customer requirements.

• Set appointments with potential clients to discuss product features and benefits.

• My position here involved hard teamwork and collaboration during problem solving. I was part of a driven team who's mission was to make sure that the end product for the user was a smooth and enjoyable experience free of bugs and game breaking problems.
• This mission often involved leading small teams on occasion and creating a plan to test wider scale issues of a technical origin.
• During this position I gained proper reporting and writing skills along with software knowledge such as Jira, Microsoft office and Event Viewer.

• Monitored temperature levels in order to maintain comfortable swimming conditions.
• Performed chemical tests to ensure proper balance of pH levels in the pool water.
• Inspected hoses, fittings and other accessories for signs of leakage or corrosion.
• Backwashed filters when necessary in order to remove dirt particles from them.