Chance Cone

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Drove revenue growth by identifying new business opportunities within existing accounts.
• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
• Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to team objectives in fast-paced environment.
• Presented professional image consistent with company's brand values.
• Attended monthly sales meetings and quarterly sales trainings.
• Contributed to event marketing, sales and brand promotion.

I supervised the South Carolina, Florida and North Georgia Service centers for the Sentricon department. I performed Quality Assurance checks on Sentricon installs and yearly monitors. I also trained all new Sentricon employees. I conducted the monthly training session at the training center for the new Sentricon employees and conducted sales meeting for the Sentricon session. I also maintained and managed all reports for the areas I oversaw from pestpac to ensure that the Service centers was in complice with all state regulations and product labels.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

I was responsible for all WDO reports . I managed daily inspections of all residential properties. I performed yearly home inspections for renewals . I conducted real estate meetings within the community.

• Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
• Implemented quality control measures that significantly reduced errors in evaluations and reports.
• Participated in ongoing professional development activities to stay current on best practices in the field of evaluation.
• Followed standard operating procedures for inspections and tests.
• Updated quality control records and reports.
• Investigated customer complaints to take necessary corrective actions.
• Followed safety protocols while handling hazardous materials.

• Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
• Utilized consultative sales and closing techniques to meet sales objectives.
• Exceeded sales targets through effective territory management, account planning, and sales execution.
• Used [Software] to document sales activities and sales pipelines.
• Developed leads and sales opportunities and followed through with defined sales plan.
• Developed pipeline of potential sales to meet territory sales expectations.
• Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
• Collaborated with fellow sales associates to achieve team sales goals consistently each month.
• Developed unique sales approach and identified client needs to expand sales.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.