Chance Davis
Indianapolis,IN
Summary
Astute Customer Relations Manager adept at proactively addressing escalated complaints to restore satisfaction. Supports team members with consistent communication and clear policies for managing common issues. With natural gifts in performing quality controls and monitoring team productivity. Committed to contributing toward the achievement of the company's operational and strategic objectives.
Overview
7
7
years of professional experience
Work History
Operations Lead
Bishop Taylor Enterprises
Indianapolis, I
05.2020 - Current
- Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Maintaining relationships with external vendors and suppliers related to operations needs.
- Developing strategic partnerships with new vendors and identifying logistically feasible customer opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Customer Relations Manager
G10 Marketing Solutions
Fort Wayne, IN
11.2017 - 03.2020
- Managed and resolved escalated issues with customers, vendors, and employees.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Analyzed customer feedback data to identify areas for improvement in products or services.
- Conducted regular performance reviews with team members to ensure quality standards were met.
- Upheld privacy and security requirements for customer information.
- Participated in trade shows, conferences, and other events aimed at increasing brand awareness among potential customers.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-2018
Skills
- People management proficiency
- Logistics Management
- Clear Communications
- Conflict Resolution
- Multitasking
- Decision Making
- Visionary Thinking
- Time Management
- Microsoft Office
Affiliations
When I'm not at work, you'll often find me enjoying the great outdoors, whether it's fishing on a serene lake or hiking through scenic trails. I cherish spending quality time with friends and family, whether we're challenging each other in an arcade, playing a few rounds at the pool hall, or simply gathering at home for laughter and memory-making. When I'm not immersed in these activities, I'm dedicated to furthering my personal education, constantly exploring new interests and expanding my knowledge.
References
References available upon request.
Timeline
Operations Lead
Bishop Taylor Enterprises
05.2020 - Current
Customer Relations Manager
G10 Marketing Solutions
11.2017 - 03.2020
High School Diploma -
Northrop High School
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