Chance Dornan
Madera
Summary
Experienced Service Technician with a strong focus on troubleshooting, diagnosis, and onsite repairs. Proven ability to collaborate with teams to resolve technical issues. Ready to leverage technical knowledge and team collaboration to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Service Technician
Farm(x)
Fresno
12.2021 - Current
- Diagnosed equipment issues and performed necessary repairs on-site.
- Trained customers on equipment after installation.
- Collaborated with team members to troubleshoot technical issues effectively.
- Utilized diagnostic tools and software for accurate equipment assessment.
- Maintained detailed records of service activities and repairs performed.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future issues.
- Logged services performed in service ticket system.
- Assembled components into complete systems following blueprints or other instructions.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Collaborated with team members to complete projects efficiently and effectively.
Service Writer
Midland Tractor
Madera
05.2017 - 11.2021
- Prepared work orders and scheduled service appointments promptly.
- Managed customer service inquiries and resolved issues efficiently.
- Coordinated between technicians and customers for service updates.
- Ensured compliance with safety protocols during service operations.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Communicated repair information to customers in a professional manner.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Chowchilla High School
Chowchilla, California05-2004
General Education
Merced City College
Merced, CaliforniaSkills
- Problem solving
- Field Reading
- Troubleshooting and diagnosis
- Onsite repairs
- Diagnostic software
- Team collaboration
- Flexible and adaptable
- Effective communication
References
References available upon request.
Timeline
Service Technician
Farm(x)
12.2021 - Current
Service Writer
Midland Tractor
05.2017 - 11.2021
High School Diploma -
Chowchilla High School
General Education
Merced City College