Chance Famighetti
Glendale,CA
Summary
Dynamic hospitality professional with extensive experience at Terranea Resort, adept at fostering guest relationships and delivering exceptional service. Proven ability to manage high-pressure situations with calmness and empathy, while maintaining Forbes standards. Skilled in multitasking and problem-solving, ensuring memorable experiences for guests and promoting operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host/Food Runner
Sugarfish
Los Angeles, USA
11.2024 - Current
- Efficiently coordinated food delivery, ensuring timely service and maintaining high standards of food presentation.
- Assisted in managing the flow of guests, greeting and seating them promptly to enhance their dining experience.
- Collaborated with kitchen and waitstaff to ensure seamless communication and service.
- Maintained cleanliness and organization of the dining area, contributing to a welcoming atmosphere for guests.
- Handled guest inquiries and concerns with professionalism, demonstrating strong interpersonal and problem-solving skills.
Server
Terranea Resort
Rancho Palos Verdes, USA
06.2020 - 06.2023
- High-Volume Service: Efficiently operated POS systems during peak hours, serving 50+ guests per shift while delivering exceptional service by anticipating needs and resolving inquiries.
- Guest Relationships & Menu Expertise: Built strong guest relationships for memorable experiences and repeat business, acquiring in-depth menu knowledge for personalized recommendations.
- Teamwork & Multitasking: Collaborated with kitchen staff and servers to ensure smooth operations during busy periods, effectively managing orders and payments while maintaining a friendly demeanor.
Public Area Attendant
Terranea Resort
Rancho Palos Verdes, USA
07.2016 - 06.2020
- Guest Assistance: Resolved guest issues efficiently, ensuring high satisfaction in public areas.
- Operational Excellence: Maintained product storage for 1,500+ guests and sanitized common areas to five-diamond standards.
- Attention to Detail: Inspected public areas for cleanliness and safety, promptly addressing maintenance needs.
- Leadership & Training: Trained new hires and promoted best practices in cleanliness and guest service.
Education
Graduate -
Palos Verdes High School
California05.2015
Skills
- Communication & Teamwork
- Social & Emotional Awareness
- Calmness Under Pressure
- Proficient in handling upset guests with empathy and professionalism
- Knowledge of Forbes Standards, Dining Procedures, and Food Safety
- Adaptability & Multitasking
- Problem-Solving
- Effective Time Management
Certification
- Food Handlers Card, 2027
- Previous RBS certificate holder (Can update upon request)
Timeline
Host/Food Runner
Sugarfish
11.2024 - Current
Server
Terranea Resort
06.2020 - 06.2023
Public Area Attendant
Terranea Resort
07.2016 - 06.2020
Graduate -
Palos Verdes High School
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